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Charles Smith Del Mundo, Executive Assistant

Charles Smith Del Mundo

Executive Assistant·XDE Logistics

United Arab Emirates

Bachelor's degree, Mass Communication

Work experience

Total years of experience: 2 years, 9 months

Executive Assistant

June 2024 - May 2026

XDE Logistics

Manila, Philippines

June 2024 - May 2026

• Provided administrative and executive support to senior management.
• Managed schedules, meetings, correspondence, and business documents.
• Coordinated with clients, suppliers, and operations teams to ensure smooth logistics
processes.
• Monitored shipment updates and maintained accurate records and reports.
• Assisted with invoicing, procurement, and daily administrative tasks.
• Maintained confidentiality and supported efficient business operations.
Company industry:
Warehousing
Job role:
Administration

Call Center Team Manager

September 2023 - May 2024

Ibex

Manila, Philippines

September 2023 - May 2024

• Led and supervised a team of 15 customer service representatives.
• Monitored performance metrics and coached team members to achieve targets.
• Managed escalations and ensured timely resolution of customer concerns.
• Oversaw attendance tracking, scheduling, and payroll accuracy.
• Fostered a positive and productive work environment through leadership and mentorship.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

STI College

June 2023

June 2023

Bachelor's degree, Mass Communication

Philippines

Skills

BUSINESS EXPANSION
Intermediate
BUSINESS EXPANSION
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
CREATIVITY
Intermediate
CREATIVITY
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
STRATEGIC THINKING
Intermediate
STRATEGIC THINKING
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MICROSOFT TEAMS
Intermediate
MICROSOFT TEAMS
Intermediate
RESERVATIONS
Intermediate
RESERVATIONS
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Languages

English

Beginner

Tagalog

Beginner