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Charles Smith Del Mundo, Executive Assistant

Charles Smith Del Mundo

Executive Assistant·XDE Logistics

United Arab Emirates

Bachelor's degree, Mass Communication

Work experience

Total years of experience: 2 years, 9 months

Executive Assistant

June 2024 - May 2026

XDE Logistics

Manila, Philippines

June 2024 - May 2026

• Provided administrative and executive support to senior management.
• Managed schedules, meetings, correspondence, and business documents.
• Coordinated with clients, suppliers, and operations teams to ensure smooth logistics
processes.
• Monitored shipment updates and maintained accurate records and reports.
• Assisted with invoicing, procurement, and daily administrative tasks.
• Maintained confidentiality and supported efficient business operations.
Company industry:
Warehousing
Job role:
Administration

Call Center Team Manager

September 2023 - May 2024

Ibex

Manila, Philippines

September 2023 - May 2024

• Led and supervised a team of 15 customer service representatives.
• Monitored performance metrics and coached team members to achieve targets.
• Managed escalations and ensured timely resolution of customer concerns.
• Oversaw attendance tracking, scheduling, and payroll accuracy.
• Fostered a positive and productive work environment through leadership and mentorship.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

STI College

June 2023

June 2023

Bachelor's degree, Mass Communication

Philippines

Skills

BUSINESS EXPANSION

Intermediate

COMMUNICATIONS

Intermediate

ADAPTABILITY

Intermediate

CREATIVITY

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

OPERATIONAL EXCELLENCE

Intermediate

PROBLEM SOLVING

Intermediate

PROFESSIONALISM

Intermediate

RESULTS FOCUSED

Intermediate

STRATEGIC THINKING

Intermediate

CONFLICT RESOLUTION

Intermediate

CUSTOMER SERVICE

Intermediate

CLIENT SERVICES

Intermediate

COMPUTER LITERACY

Intermediate

GUEST RELATIONS

Intermediate

HOSPITALITY

Intermediate

MANAGEMENT

Intermediate

MICROSOFT TEAMS

Intermediate

RESERVATIONS

Intermediate

TEAM LEADERSHIP

Intermediate

Languages

English

Beginner

Tagalog

Beginner