Guest Service
Ritz-Carlton DIFC
Total years of experience :7 years, 2 Months
Welcoming guests upon entrance and confirm their reservations
Assisting guest with their luggages and belongings
Showing and explaining Hotel Rooms, Restaurants and Facilities to the guests
Acting as the point of reference for guests who need assistance or information
Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
•Welcoming and greeting guests warmly and ensuring that they feel comfortable and happy on their visit.
•Build and maintain good relationship with guests by interacting warmly and giving them tips on the best services and products at the spa to meet their needs.
•Having vast knowledge of products and services offered and always be able to provide correct answers to the questions of the guests.
•Always be able to inform guests of newly introduced products and services in order to get their patronage.
Answer telephone calls and provide accurate information to guests
•Keep record of business transactions by registering new guest; receive payments from guests for services ordered, and issue invoices.
•Ensure that the front desk is clean and organized for free movement
•Open and close the spa and gym at the appropriate time
Inform staff members of appointments that have been canceled by guests, and also alert staff members of the arrival of guests who come without prior appointments
•Assist in developing promotional events, which focus on increasing the clientele of the spa and fitness
•Receive guest complaints and feedback and direct them to appropriate offices for resolution.
•Making sure guests do not leave the spa with a negative feeling by finding out from them how they were treated while at the spa
Welcomes and assist guest upon arrival and entry to the hotel lobby area including directing guest to the function that they will be attending and guides them the direction.
Typically, responsible for unloading luggage upon guest’s arrival, as well as delivering the luggage to a guest’s room after check-in.
Store luggage for guests as needed before or after check-in/ check-out, and usually load it directly into the taxicab or their personal vehicle upon request.
Our responsibilities are needed anytime of the day or night. Depending on the clientele served, this can be a tiring job with very low downtime. As a customer service position, we must be prepared to interact with difficult people.
Creating personalized workout routines to improve muscular endurance, flexibility and cardiovascular health.
Setting fitness goals and monitoring my clients’ progress
Recommending a nutritionist to give dietary advice and producing plans to help my clients eat healthy meals.
Instructing my clients to use gym equipment properly to complete their workout programs.
Provides administrative support to ensure efficient operation of the office
Supports managers and employees through a variety of tasks related to organization and communication.
Responsible for confidential and time sensitive material.
Ability to effectively communicate via phone and email and ensuring that all administrative assistant duties are completed accurately and delivered with high quality and in timely manner.
Create written and visual training materials used to guide trainees.
Conducting training classes demonstrating proper work techniques and practical skills in work settings.
Hotel and Restaurant Management
