Executive
Fareportal India Pvt Ltd
Total years of experience :20 years, 3 Months
Working on various platforms like OBE, GDS, Amadeus and sabre for various Airlines, I work with approximately 80 different airlines for Cheapoair.com, travel long, one travel etc
I work in Vodafone Shared service a complete owned subsidaiy of Vodaone UK. My profile is to handle call, live chats and contact customers via Email and assist them with various question related to their billing profile, network query, New connection and managing their accounts. I also support the team sometimes by doing the floor walking.
I-path Solutions Oct 2012 - June 2013 Client Relationship
Manager.
I worked in this company as Client relations ship manager. Our Client one of the leading Facilities Management company in UK (Rentokil-Initial) takes maintenance contracts from companies like, Talk-Talk, Verizon etc. My profile included co-ordination with clients and the clientele. I was looking into Purchase, const control and Administration works. I had to contact our suppliers to ensure that they deliver the materials on time to our sites so that he qork can be completed in a timely manner.
Mednautix Feb 2006 - Oct 2012 Client Service
Executive.
My profile in this Company was of Medical records collectors. Out clients were Insurance companies like Axa, Metlife, Medicare, Avia etc. I had to co-ordinate with the Doctor's office medical records department and take clarification of various diagnoses done on the patient, collect mission information on the patients medical records and provide the complete details to the Insurance companies which were our clients.
Patni Computer Systems Ltd Nov 2006 - June 2007 Functional Consultant
Telesoft Feb 2004 - Nov 2006 Floor-coordinator
KRA
Telesoft: -
1) Handling team of 40 members.
2) Maintaining Shift roasters employee wise every month
3) Training team mates according to the requirement of the project based on their weekly performance.
4) Taking team briefings discussing the effects of any particular policy applied by the client and reverting the client with appropriate feedback,
5) Recruitment of proper manpower and assisting the HR regarding the new
joiners.
6) Reporting to the team leaders with daily reports, attending conference calls with clients and directors of the organization.
Achievements
1. Have received letter of recognition from Client Direct TV for best performer for consecutive 3 months which was a client of Telesoft.
2. Have received letter of recognition from Telesoft as best employer of the months 5
times
3. Have received letter of recognition from Telesoft as best floor Co-ordinator 2 times.
Pani Computer systems Limited: -
1) Handling queries related account information of Oracle users.
2) Co-ordination with client in Oracle with the word tech lead.
3) Handling data transition from India for clients.
4) Installing Oracle software's to users in United states of America via live access using
Oracle webinar
5) Handling and escalation r priority 1 cases to main teach leads across the globe
6) Doing daily shift end reporting to BU head.
Achievements.
1) Achieved best employee of the month.
2) Received the award as a part of the project that was been managed by me as the
Dream Team Achiever Award.
Mednautix: -
1) Liaising with Doctors across various hospital in USA for the medical records of the patients who have claimed medical insurance from our clients MetLife, Medicare etc
2) Preparing medical bills and scrutinizing the priority of the claimant.
3) Co-ordinating with patients, clients and Doctors for medical verification
I-path Solutions: -
1) Handling calls from United Kingdom as client is one of the biggest facilities
management names as Rentokil-Initial Management.
2) Routing engineers to various calls from Intial's clientele.
3) Chasing stores for cost of various materials from stationery to heavy Air-conditioners to OTIS elevator's and escalators.
4) Placing purchase orders and chasing suppliers to ensure that the deliveries are been
made on time so that we have 100% client's satisfaction.
5) Generating bills after completion of wok on site for our client and sending it to the clientele for payment.
Vodafone mobile network UK: -
1) Handling queries of UK customer's related to their account for the pay monthly, pay as you go services and mobile broadband.
2) Handling customers over Chat.
3) Ensure that daily target is achieved and customer is satisfied if not, handle the escalation process and provide an alternate resolution and close the request once it
is resolved.
Thanks & Regards
1999-2000 Shri Manek Krupa Vidhya Mandir Pass External Educational Qualification Institution Qualification Result Aptech Computer Education Diploma in Information & System Managment Pass Indian Government Computer Operations Pass Computer Training Programme Frankfinn Management Basic Cabin Crew Training Pass consultants
Year School Result 1997-1998 New English High School Pass
