Chithra Ganesan

• Leading and has been a part of team Developing 40+ BOTS by intelligent automation solution using UiPath and assess automation feasibility and support for the same after successful delivery in Production.
• Accountable for eliciting requirements, drafting PDD, handling delivery and driving UAT
• Modelling process and preparing Process Understanding Document (PDD) along with As-Is & To-Be process maps
• Observing and distilling business processes and scoping potential processes that have the potential to be automated
• Shaping end-to-end architecture and design, through consultation with technical and program head to implement solutions
• Engaging with internal stakeholders to evangelise the benefits of implementation.
• Strong proficiency in query/reporting tools, SQL, Tableau and other visualisation tools.
• Leading consultations with stakeholders to understand and address RPA constraints promptly
• Experience in Forecasting, Data cleansing, defining KPIs and transformation.
• Providing continuous updates to stakeholders and Project Manager during project delivery
• Providing regular and adequate progress updates to ensure the management of any delivery risks or issues
• Driving change management of existing process and provide plausible suggestions for improvements.
• Follow up on RPA implementation projects, provide post-go-live support and be the primary point of contacts at the business side for any future matter on those robotized projects (incidents, improvements, roll-outs).

• Responsible for module leadership calls, assigning tasks and report generation of defects (DSR and WSR)
• Managed several CR (Change Request) with minimal support and was appreciated by the Client for successful completion and timely delivery
• Advised on stakeholder engagement and change programme accomplishments as well as determining long term changes for public sector projects.
• Designed the strategic approach to tackle change and support operations that fall within the health insurance domain of change management.
• Prepared business use cases and participate in the agile process to evaluate the technology solutions.
• Coordinated with different development teams to develop functional designs that satisfy the user requirements

• Participated in the complete STLC (Software Testing Life Cycle) across a broad set of verticals including Benefit Management, Eligibility Determination, Notices, Front Office, Provider Management, and other Modules in health insurance domain.
• Responsible for gathering, analysing, and documenting business requirements and developing Business Requirement Documents and Functional Requirement Specifications.
• Developed and executed adhoc scenarios to ensure delivered work meets requirements.
• Designed and implemented reporting solutions enabling stakeholders to manage the business and make effective decisions.
• Drove defect re-validation and resolution, by working collaboratively with development to manage break/fix releases
• Performed complex functional, application, SIT, UAT, smoke and regression tests; planned and implemented automated testing along with timely releases of product and production escalation patches.

• Responsible for test management activities using HP QC, CQ (Clear Quest) and in preparing XML via SOAP UI for US Kaiser Permanent Healthcare project.
• Authored manual test scripts for new features in the system, interface, integration, functional, UAT and regression test phases within a fast-paced AGILE-SCRUM environment.
• Understood business requirements and created manual test cases and automation test scripts.
• Analyzed and resolved various design and performance issues, working on enhancements and defect fixes.
• Participated in stand-ups, agile scrum ceremonies, decision making, and conflict resolution.

• Responsible for participating in the revamp of the legacy platform, ensuring that the functional aspects are retained for Singapore government Health Insurance project (MOHH).
• Integrated with stake holders and project owners for domain grasp across all functional areas and became expertise in operations of Process Mapping.
• Worked on the CCMS (Care and Case Management System) Application which was an add on delivery.
• Involved in creating/preparing XML via SOAP UI, while gaining knowledge in Jmeter.
• Contributed effectively to the team’s efforts in producing quality, timely and delivery excellence.
• Worked with QA testing cycle creating test cases; test data and setting up performance and stress testing; and document test results.