Sales Executive
Al futtaim Group
مجموع سنوات الخبرة :13 years, 3 أشهر
• Greeting customers with a positive demeanor.
• Customer inquiries often involve some FORM of complaint that the customer service representative must handle in accordance with the company’s guidelines and policies.
• Keeping the work environment neat and clean.
• Ensuring that all products or merchandise are placed in their respective areas.
• Ensuring that all STOCK is replenished.
• Helping customers locate merchandise or find suitable alternatives.
• Participating in periodic team meetings.
• Actively engaged in developing more effective customer service skills.
• Being knowledgeable about the benefits and uses of each product.
• Communicating with MANAGERS regarding customer concerns and employee matters
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Manage administration
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
. Provide office support services in order to ensure efficiency and effectiveness within the Hamlet Office
Main Activities
Receive, direct and relay telephone messages and fax messages
Direct the First Nations Members and the general public to the appropriate staff member
Pick up and deliver the mail
Open and date stamp all general correspondence
Maintain the general filing system and file all correspondence
Assist in the planning and preparation of meetings, conferences and conference telephone calls
Make preparations for Council and committee meetings
Maintain an adequate inventory of office supplies
Respond to public inquiries
Provide word-processing and secretarial support
2. Perform clerical duties in order to maintain Hamlet administration
Main Activities
Develop and maintain a current and accurate filing system
Monitor the use of supplies and equipment
Coordinate the repair and maintenance of office equipment.
Cash checks after ensuring that signature are valid
•Receive checks and post entries into correct accounts
• Manage balancing duties akin to currency, coins and checks
• Verify dates on incoming checks
• Ensure that customers’ loan information is processed and maintained appropriately
• Receive cash from armored cars and count and verify cash
• Verify cashier’s checks
• Sort, file and record deposit slips
• Manage bank vaults to ensure correct cash balances
• Provide information to clients regarding bank services
• Manage specialized services such as checking and savings accounts
• Resolve discrepancies in accounts
• Provide account balance information to clients
• Accept and process loan payments
• Transfer funds at the request of clients
• Ensure that the cash drawer is balanced and maintained at all times
• Cross sell bank’s products
• Open and close checking and savings accounts
• Perform end of the day recap of money and bank slips
• Take advantage of sales opportunities to attract new customers
• Post all cash and credit card entries into the database
• Organize and restock workstation with supplies
• Sell savings bonds and traveler’s checks
• Stamp receipts and verify that the customer is who he or she claims to be
• Compare signatures, photos and ID to verify customers
I graduated in Arellano University as a Hospitality Tourism and When i was in that field , I join different Contest like Photography, Cake Decorating, Quiz and Travel Update Quiz, I learned also how to handle events and some other activites.