IT MANAGER
MZ Architects
Total years of experience :19 years, 8 Months
Manages the entire IT infrastructure of the company including site offices. Deploy IT support teams to different site offices of our main contractors. Maintains Active Directory, Exchange, NAS servers of the head office.
Management, Design and Implementation of AVAYA IP telephone systems.
Responsible for interconnecting voice and data networks in different Branch Offices and overseas through VPN and MPLS connectivity, Proficiency in LAN/WAN Design & Support. Responsible for doing planning, testing and commissioning of CCTV and Access Control Systems. Responsible for implementing Sonicwall Firewall appliance for network security, load balancing and Wan failover across different companies in UAE.
Technical Analyst- Responsible in conducting assessments, security reviews and penetration testing on network and application targets, implementing technologies to promote secure systems, providing security awareness and training to developers, conducting code and design reviews and aiding in design of software fixes. Provide engineering and Tier III support for our client’s Terminal Server environments. Work closely with other departments within Systems Engineering, Enterprise Security, Enterprise Architecture, System Admin, Network Management, and Application Services teams to provide robust, secure and stable solutions.
Possess expert knowledge of Windows Server Operating Systems, specifically Windows Server 2003.
Possess expert knowledge of Terminal Services and related technologies
Possess expert knowledge of Windows, Active Directory, Group Policy Design, and other Microsoft technologies, Server 2003/2008 administration, Active Directory, DNS, DHCP, IIS, Application Sharing, SharePoint,
Possess expert knowledge of WAN/LAN/Network related technologies and protocols.Knowledge of Exchange
Technical Manager- Creates and executes development plans and revises as appropriate to meet changing needs and requirements. Conduct site visit to companies for assessing project. Prepare BOQ (bill of quantities) for the Sales Department for outgoing. Approves project drawings for CCTV, Structured Cabling, and Access Control. Understands complex database concepts and effectively, employs different database design techniques. Owns the development life cycle and is responsible for managing technical risks throughout the project. Manages technical resources within budget and project schedule. Provides technical direction for the development, design, and systems integration for client engagement from definition phase through implementation. Applies significant knowledge of industry trends and developments to improve service to our clients. Reviews work of development team.
Responsible for setting up servers and network infrastructure for new companies in Abu Dhabi: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, QoS, EIGRP, BGP, OSPF, NHRP, ATM, PPP, MPLS. Responsible for CCTV implementation, configuration and provide training to IT admin for CCTV software usage. Responsible for implementing different types of telephone systems, Avaya an Alcatel for IP phones, Panasonic and Nortel for digital phones. Provide training to IT Manager for generating attendance reports and software usage. Supports administration of servers and server clusters. Monitors system performance and implements performance tuning
Provide local and remote desktop support for more than 500 workstations. Planned and managed the upgrade of more than 500 workstations to Windows Vista Ultimate and MS Office Suite 2007. Responsible for creating group policies to over 450 employees and corporate clients giving them limited access in using their workstations. Implemented web sense software on the network making sure that regular employee can’t browse unnecessary websites. Led the company-wide installation and configuration of commercial and proprietary applications. Ensuring PCs are virus free and updating Microsoft packages using Windows Updates Performed desktop support to over 450 employees in person and by telephone. Trouble shot network connectivity, network printing and user access issues. Planned, developed, and led interactive skill-building software training classes for clients and personnel. Provided software training on an individual and small group basis within a classroom setting. Played a key role in ensuring a proficient workforce and significantly reducing system downtime. Built and maintained computer systems and performed memory upgrade.
Responsible for taking escalation calls for clients who need immediate resolution. Provided technical support by troubleshooting services over the phone to Verizon DSL customers using Q & A and network service tests, phone function review, and account information. Helps new customer in setting up their DSL connection. It includes modem and router installation and Verizon proprietary software configuration. Assists customers in configuring their routers to sync with their modem for both PPPoE and DHCP connections. Conducts line tests to clients making sure that there is no connectivity lost and degradation of their broadband speed. Responsible for creating trouble tickets for clients who's having connectivity issues and dispatching onsite technician to client's location.
Answers complaints and inquiries of more than 50 customers a day through phone or email. Responsible for manual activation of mobile phone services such as GPRS, MMS, VOICE MAIL call forwarding, call waiting, roaming. Responsible for taking escalation call for irate customers, addressing their concern and making follow up calls making sure that their complaint has been resolved. Conduct trainings to newly hired agents for new products, promos and services of the company making sure that they can answer all the inquiries of customers.
