CUSTOMER SERVICE and LOGISTICS EXECUTIVE
Getinge
Total years of experience :12 years, 3 Months
Managing processes as required by management (E.g. Order Process, Customer complaint, Return of goods etc.). Managing business development through quotations and sales order in a timely manner including reviewing and checking of these orders according to established department policies and procedures. Maintaining compute prices, discounts, commissions, and shipping charges as required. Reviewing and checking existing stocks and organize order pick up with respective factories in Germany, China, France, Sweden, Netherlands, and USA. Liaising with the third Party Logistics Provider (3PL) to obtain information relating to the preparation and shipping of customer goods. Coordinating inspection of goods with inspection agencies like COTECNA, Bureau VERITAS, SGS etc. Managing the preparation of shipping documents for export declaration and customs clearance. Managing the transformation of sales orders to cash port folio. Providing appropriate reports to sales and finance department upon request and within the defined timeframe. Coordinating with project team members to ensure that documents are prepared in accordance with contracts. Ensuring compliance with regulatory and competent authorities in the factories and Dubai. Maintaining adequate filing systems, within the email system (outlook), computer hard-drive, network server and hard-copies in archived folders. Raise RMA (Returns Materials Authorization) and Faulty product requests from Customer(s), notifying the 3PL and assisting finance with credit control follow-up. Handling and resolving queries raised by Customers, Sales team or the Finance Department. Preparing tracking sheet (excel) to monitor the confirmed sales orders shipment. Developing an understanding of customer's needs and take actions to ensure that these needs are met.
Performed a daily sales analysis (by region, product, customer, etc.) & processed customers’ credit position forms (CCPFs) till orders are ready. Worked with finance, sales and logistics teams to ensure the adherence of business rules by associating customer order entries and invoicing.
Managed customer order entries and invoicing. Responsible for processing and managing customer orders from receipt, order entry through invoicing and coordination of dispatch with logistics. Reviewed and printed local purchase orders (LPOs) from present and prospective customers Coordinated with the logistics department to check the accuracy of orders and committed them into the Oracle system. Managed printing of invoices and prepared them for dispatching by coordinating with logistics department. Processed customer returns in accordance with company policies. Monitored customer backlog reports and systems to ensure orders were effectively handled. Provided ideas and feedback to management on how to automate work, eliminate errors, streamline workflow and better serve customers and improve company response times.
Bachelor of Arts - BA Business Management