Business Operations Manager III
St. Vincent Oncology
Total years of experience :14 years, 4 Months
Managed business operations at a large county hospital in New Mexico.
Spearheaded the integration of EPIC EMR, enhancing data management and operational efficiency.
Implemented change management operations for EPIC EMR go- live.
Developed front and back-office operations, improving workflow processes.
Pioneered office standardization initiatives, setting a benchmark for quality in healthcare administration.
Managed rigorous ACS COC accreditation process, ensuring compliance and excellence in service delivery.
Developed team capabilities in managing front and back-office operations, fostering a collaborative environment.
Enhanced hospital efficiency by leading EPIC EMR integration. Set healthcare admin quality benchmarks through office standardization.
Boosted team performance in managing hospital operations.
Managed operations of two large healthcare clinics, serving over 5000 patients monthly
Established lean initiatives and quality metrics to drive operational excellence
Coached 50+ physicians and advanced practice professionals in best practices
Boosted clinic efficiency by implementing a new patient scheduling system, reducing no-shows by 25%.
Pioneered the first healthcare-based foodbank in Texas, expanding to three locations and aiding 200+ monthly.
Led a diabetes control pilot, cutting A1c levels by 1.4%, reducing ER visits and hospital admissions.
Developed lean six sigma protocols, training staff and optimizing resource management across clinics.
Coached a team of 50+ physicians, enhancing operational best practices and service quality.
Streamlined clinic workflows, enhancing patient throughput by 15%.
Managed business operations at CHI St. Luke's Health, leading 5 department supervisors and 90 staff members
Promoted to Director of Operations in 2013, overseeing strategic growth and profitability initiatives
Collaborated closely with the COO to revitalize a failing service line, resulting in a profit turnaround of $1.5 million
Boosted service line profits from $1M loss to $500K gain in one year.
Launched Outpatient Population Health, enhancing client satisfaction by 18%.
Standardized referral processes, improving communication and efficiency.
Relocated executive health program, driving a 40% revenue increase.
Reorganized staff and updated equipment to turn around a failing service line.
Elevated failing service line to $500K profit by optimizing staff and resources.
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