Account Manager - Services
Radio Holland Middle East
Total years of experience :14 years, 6 Months
Recruited for a new job position in the service department, reporting to the Regional Service Manager in UAE and the Global Contract Manager Services in Netherlands. Ensure consistent regional management of all service agreements including oversight of the contract management process, as well as development of specific standards for bidding and submission, contract negotiations and document management. Monitor customer preferences to determine the focus of service department efforts.
• Conducted strategy meetings with key clients to identify their issues and take care of all their Nav-Com mandatory and additional requirements, create service agreement proposals for 200+ vessels which mainly operate in the Middle East, Africa but also Worldwide, facilitate pricing discussions, and obtain senior management input on timelines and deliverables.
• Closed several 4-year duration service agreements valued at 300, 000 USD per year and performed technical and commercial presentations based on fleet equipment inventory, fleet volume analysis and strategy discussions with top management.
• Served as primary organizational contact during contract negotiations.
• Ensured that contracts, proposals and meetings are properly entered into organizational CRM database and Radio Holland Global Service System to be securely saved and monitored.
• Demonstrated skills, ability and comfort managing high volume data and service dashboards for business analytics.
• Maintain deadlines on deliverables and communicate on an ongoing basis with business partners and internal clients about contractual issues
• Implemented the "Expiry Dates and Leads Generation" program to contact our valued customers, give proactive attention to their needs and boost the service department revenue.
• Performed financial analysis and risk assessments to our customers with outstanding for more than 30 days, draw relevant conclusions, support managerial decisions and implement appropriate solutions in the Order to Cash process.
• Managed marketing communications campaigns in association with the Global Marketing & Communications Manager in Netherlands to gain market share and hunt for more business opportunities.
• Organized and attended important industry exhibitions such as ADIPEC- Abu Dhabi, Dubai Boat Show, Seatrade Maritime Middle East and hosted a seminar in conjunction with the Institute of Marine Engineering, Science & Technology UAE Branch.
Responsible to develop Exclusive Consulting's innovation methodology to be offered to its corporate clients in the UAE to improve their processes and benefit their profit growth. This project contributed to increase Exclusive Consulting´s market share first in the pharmaceutical industry and later to be rolled out to other industries and businesses.
• Lead a research team of six analysts to deliver specific market and customer segmentation model to the management of the company.
• Created an accurate and reliable market analysis of both: competitors and clients of the new innovation framework, which allowed the senior management to formulate business development plans for the new customers.
• Developed communication strategy for the new innovation framework launch.
• Provided the senior management with first insights on pricing, product positioning and P/R strategy for the new framework.
Supervised total of 15 people sale team into a common vision and supervise marketing budgets of 120, 000 USD, increasing productivity and customer´s loyalty. Provide technical advice to sale force and end users to improve customer´s experience and sales team collaboration. Perform strategic projects to increase profitability for existing and new products.
• Established business development and new strategies to introduce electrical equipment into new markets according to annual product line.
• Trained and engaged new clients to develop stronger relationships turned into new business opportunities.
• Estimated forecasted, elaborated proposals and developed strategies to meet quarterly demand of 200, 000 USD.
• Supported over 500 clients upon receiving their technical and commercial requirements and prepared proposals per the company´s portfolio outlining terms and conditions and pricing resulting in acquiring 80% of the clientele.
• Conducted negotiation with comprehensive research on competitors´ pricing and discounts.
• Executed daily meetings to review the stage of the proposal process and provided technical support to the Sales Department achieving consensus from both parties with increased client satisfaction.
• Contracted negotiation with three most important retailers from the country for a year project and renovations.
• Increased marketing and brand awareness of our products as a result of collaborating with governmental institutes, 3 retails chains, 5 oil & gas, 20 mining and over 100 construction companies resulting in new businesses.
• Recruited and mentored sale teams to work with more than 150 distributors around the country.
• Liaised with internal departments and external entities for a seamless process complying with all regulations.
Front line of the project, involved in every phase of the operation, deliver accurate data to final client in order to provide service excellence. Run operations on shore and off shore under toughest and extreme conditions. Good performance with high adaptability to new work environments, inhospitable places and job under pressure.
• Delivered real time data to improve wellbore stability and optimized well placement for maximum production running important operations worth 200, 000 USD in revenue.
• Deployed analytical and math problem solving skills to anticipate complications, identify problems, troubleshoot and maintain a properly operation. High communication with clients by report presentation and daily meetings.
• Made sure oil field equipment is installed, placed and working in a profitable way.
• Ensured drilling process is safe, efficient and minimized any prejudicial environment effect.
Built the right balance between high technical knowledge and sales skills to advice and
support clients on a wide range of products and IT services promoting a trustful relationship. Leaded sale teams in
accomplishing tasks on time and cross collaboration amongst all divisions. Negotiated and closed sales by agreeing
terms and conditions to reach monthly targets.
Designed and implemented outstanding IT business solutions, providing pre-sales
technical assistance and product education, with excellent communication and presentation skills persuaded clients
and show that our product or service best satisfies their needs in terms of quality, price and delivery.
Offered PLC programming, automation, power quality and preventive
maintenance services. Customized technical advice to ensure service excellence and immediate delivery.
TRAINING EXPERIENCE
Hult´s Global One year MBA is one of the most practical and international business programs available. It develops our core business knowledge and leadership skills to apply them in the real world with a strong emphasis in communication skills and problem solving scenarios.
Bachelor in Electronic Engineering