Dalal Shaha, Senior projects auditor

Dalal Shaha

Senior projects auditor

MenaItech

Location
Jordan - Amman
Education
Diploma, Quality Management System training course ISO9001:2000 (SGS)
Experience
24 years, 10 Months

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Work Experience

Total years of experience :24 years, 10 Months

Senior projects auditor at MenaItech
  • Jordan - Amman
  • My current job since October 2014

• Ensuring milestones are being met on day to day basis.
• Follow up, and manage projects phases within internal processes in agreed upon POs.
• Work with the Team Leaders to identify and mitigate project risks and remove barriers to project success. Escalate potential risks to projects delivery to Accounts Director.
• Resolve and/or escalate issues in a timely fashion.
• Continuously revise the projects’ general statuses to verify their adherence to their corresponding baselines.
• Responsible for project schedule and document reviews; facilitating team members; and supporting project reviews.
• Accurately forecast and track billing milestones and remaining cost on all projects. Analyze project - profitability and revenue results and correct root causes as necessary.
• Manage client and third-parties involved in the project to successfully meet promised milestones and milestones
• Hold meetings with clients, and internal teams to successfully move the project forward.
• Make sure response times with clients are at it’s optimum. Communicate with client in timely fashion.
• Build and manage dashboards to provide instant reporting.
• Approve, and manage weekly time logged on projects and keep monitoring project deviation on project critical path.
• Calculate the earned value management.
• Send and communicate monthly revenue recognition sheets for profit tracking purposes.
• Report to supervisor on accomplished tasks and deliverables.

Project Manager at Ericsson
  • Iraq - Baghdad
  • December 2011 to March 2013

• Managing BSC installation and integration, and ensure all milestones accomplished against planned sites integration and traffic imperative against LLD design & timelines.
• Managing full Motorola Equipments Dismantling for a volume of 1500 sites.
• Communicate project expectations, periodic reporting, and project forecast to stakeholders in a timely and clear fashion.
• Define project contractual process and procedures that support project goals in collaboration with senior management and the customer.
• Logistics management, (BTS (RBS) Cabinets I/O, TRX, & RBS accessories) monitoring ongoing and planned consumptions and alerting to place new orders at a minimum thresholds
• Develop full-scale project plans, responsibility matrix, project timelines and milestones using appropriate tools.
• Change Management including Identify and manage project scope and define dependencies and critical path throughout the project life cycle.
• Identifies slippages and raises them through the appropriate channels for resolution
• Carrying out any special studies that may be identified from time to time, interpreting and providing implications of the finding.

Planning Team Leader/ GSM Mobile Porjects at Orange.Jo - Jordan Telecom Group
  • Jordan
  • October 2000 to December 2011

Key Accountabilities:
 Managing a cross-functional team of telecommunication engineers, through set processes, which involve managing and monitoring the accomplishments of sub-ordinates’ tasks and duties.
- Ensures Telecommunication Regularity applications submission and approvals on each site implementation including installation and Commissioning online.
 Assigning priorities in concurrence with work needs, rotating tasks among sub-ordinates as needed, Sequencing, defining interactivity dependencies.
 3G project management with Ericsson including antenna swap, node-B construction, MW alignment, integration and final acceptance.
 Playing a major role in the Network load Reduction Projects, and site roll-out progression with margin of 300 budgeted 2G sites
o Supervising and guiding the installation & commissioning on line operations of new Macro & Micro BTS.
o Managing the network Expansions, upgrades, modifications and reallocation on existing sites according to the network performance and traffic KPI’s, and in line with the preset procedures, through constant contact and coordination with various external sub-contractors and Ericsson and others vendors to ensure timely execution of projects, and that due payment settled in a timely style.
 Assembling operation components in a deliverable-oriented database; that, organize and control the total objective scope and extract related reporting.
 Monitoring work with respect to their quality metrics and preset KPIs, and conduct periodic evaluation for contractors.
 Strategic planning of phases related to the efficient deployment of Quality and Coverage sites.
 Ensuring budgetary objectives are met and in line with premature provisions & analyze actual vs. planned variances.
 Ensure a proactive approach to the plans & forecasts’ baselines, while ensuring related resources availability
 Anticipating likely events and providing pre-planned means of avoiding them
 Initializing or enhancing procedures in accordance to professional quality management standards and concurrently with control change.
 Periodical performance progression reporting.

Customer Relations officer at Kaleidoscope Co.
  • Jordan - Amman
  • December 1997 to October 2000

• Realization of Customers’ needs & awareness based on the set communication platforms.
• Contributed to the increase membership sales by 10%.
• Periodically canvassed prospective’s satisfaction and conducted surveys.
• Played a key role in all indoor and outdoor activities held to better maintain awarness and orientation among clients.
• Assested in the web-site’s graphic designs & articles translations to launch on the site.

Education

Diploma, Quality Management System training course ISO9001:2000 (SGS)
  • at SGS
  • November 2008
Diploma, Six Sigma
  • at NYIT
  • November 2008
Diploma, Young leadership course
  • at NTUC - Singapore
  • September 2008

One month training on leadership in Singapore-2008

Diploma, PMP - Project Management Professional
  • at Projacs
  • March 2008
Diploma, Internal auditing Training course ISO9001:2000 (SGS)
  • at SGS
  • February 2008
Diploma, Computer programming and system analysis
  • at Arab Community college
  • July 1996

Graduated with a grade of 84.3% .

High school or equivalent, Scientific Stream
  • at Arwa Bent abdelmutalleb High School
  • July 1994

Specialties & Skills

Microsoft Excel
Business Reporting
Microsoft PowerPoint
Roll Out
• Knowledge of setting up objectives and processes
Advanced Excel skills, pivot tables, lists and data analysis
Powerpoint presentations
Tecnical writing (Procedures & Processes)
Strong data analytical skills
• Excellent communication skills both written and aural
• Ability to work under pressure and within a multi faceted environment
• Strong team leader particularly in motivating a team to reach a goal
• Extensive ability to achieve objectives through effective time management
Graphic design applications usage
MS projects application
Buisness objects application
Distinguished follow up skills
Visio applications utilization

Languages

English
Expert
Arabic
Expert
French
Beginner

Memberships

ITUC
  • Managing member
  • August 2007

Training and Certifications

Internal auditing Training course ISO9001:2000 (Certificate)
Date Attended:
October 2008
Valid Until:
October 2008
Young Leadership Course (Certificate)
Date Attended:
July 2008
Valid Until:
August 2008
Six Sigma (Certificate)
Date Attended:
May 2008
Valid Until:
May 2008
Quality Management System training course ISO9001:2000 (SGS), 2007 (Certificate)
Date Attended:
October 2007
Valid Until:
October 2007
Advanced MS office applications training course (WinWord, Excel, MS Projects, Visio, PowerPoint, O (Certificate)
Date Attended:
April 2003
Valid Until:
April 2003
PMP - Project Management Professional (Certificate)
Date Attended:
March 2008
Valid Until:
March 2008