Senior IP Administrator / Head of the department
Saba & Co. IP
Total years of experience :10 years, 5 Months
Tasks and responsibilities:
• Analyzing business needs and handling customers’ orders and requests.
• Providing consultations and recommendations and implementing the most appropriate strategy.
• Building and maintaining relationships with clients.
• Responsible for the sales of the department (presentation, negotiation, closing the deal).
• Creating, preparing and following-up work applications/orders.
• Managing all income and outgoing correspondences and operate as the lead point of contact for any and all matters specific to the customers.
• Performing all the needed docketing, tracking, updating and ensure all information related to the customers and the work history is current and accurate in the database and adopted system.
• Provide administrative, operational standardization and support to the overall activities of the department.
• Ensuring business operations and procedures comply with national and international legal regulations and internal policies.
• Ensuring all related documents, instruments and deeds meet filing and procurement requirements.
• Conducting the needed searches, drafting and reports.
• Preparing contracts, sales offers, quotations.
• Issuing invoices and following up payments and the received debit notes from customers.
Roles and tasks:
• Operations coordinator.
Calculating and preparing KPIs reports (performance metrics).
Preparing monthly/annual general performance and sales reports.
Managing and preparing contracts and quotations offers.
Interpret and analyze data for using assess the performance and identify areas of improvements.
Translating technical materials.
• Quality Manager and internal auditor.
Follow up QA Procedures implementation and do proper documentation archiving and reports.
Conducting internal quality audits.
Responsible for coordination of all quality integration, data management and administrative interface with other departments and ensuring compliance with Quality Standards and Operating Procedures.
Identify non conformances and follow up preventive and corrective actions.
Planning, implementing and co-coordinating new approaches to continuous quality improvement, measuring and monitoring.
Responsible for controlling the numbering, sorting and distributing all adopted forms and documents of the company.
• CRM System administrator and business analyst.
Ensuring that the system works properly and perform any needed customization and troubleshooting.
Operate as the lead point of contact for any and all matters specific to the system and cooperate with the developers for update, solving technical issues and improvement.
Users accounts management.
Performing all the needed docketing, tracking, updating and ensure all information related to the customers and the work history is current and accurate in the database and adopted system.
Refines users’ requirements and translates them into technical specifications for developer.
• Monitoring product quality and reporting to manufacturer quality issues for improvements.
• Following up customers satisfaction and conduct the needed analysis.
• Project Manager of customers mobile application.
Internship
• B.Sc. in Mechatronics Engineering • Graduation project (Articulated Robot: Modeling & Simulation using MATLAB)