Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Danilo Gonzaga, IT Help Desk Officer

Danilo Gonzaga

IT Help Desk Officer·Aspire Zone Foundation

Philippines

Bachelor's degree, Electronics and Communications Engr

Work experience

Total years of experience: 13 years, 6 months

IT Help Desk Officer

November 2012 - May 2013

Aspire Zone Foundation

Doha, Qatar

November 2012 - May 2013

As the focal point of all IT-related issues, I receive voice calls from Aspire Zone employees having computer hardware and software issues. Trying to meet the Service Level Agreement set by our department, we try to resolve every issue within the first call. Escalating issues to On-site engineers for any replacement requests using the ticketing system provided by the company. I also entertain Walk-ins to have their issues resolved faster. I also do password reset for AD-related requests.
Company industry:
Sports & Outdoor Activities
Job role:
Support Services

Sr. Technical Consultant (ITIS)

January 2011 - October 2012

Cognizant Technology Solutions, Inc

Philippines

January 2011 - October 2012

Working as an Information Technology Infrastructure Help Desk, I take responsibility in resolving hardware and software issues, AD password resets, following strict compliance to the process given by our Client. Working in a Business Process Outsourcing environment, I have been flexible in schedule shifting. The company is more on being Process-driven.
Company industry:
IT Services
Job role:
Information Technology

Computer Hardware Engineer - LENOVO

September 2009 - January 2011

Sutherland Global Services Inc

Philippines

September 2009 - January 2011

Resolving Hardware and Software issues for end-users. Providing extended warranties with accidental damage protection to the customers. Creating Trouble tickets for systems whose parts has to be replaced by an onsite technician from an accredited service provider and/or sending system to the depot for possible replacement of portable systems such as notebooks and netbooks. Promotion/Sales for Lenovo Products to consumers.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Information Technology

Technical Support Representative

April 2007 - September 2009

Dell International Services, Inc

Philippines

April 2007 - September 2009

Troubleshoot all issues concerning Dell products ranging from Previous to latest model desktops, different Dell model Desktops and Dell model Portables (laptops). Troubleshoot wireless internet connectivity issues, positioning Total Solutions where we get to sell hardware parts and components as a part of the resolution especially if hardware limited warranty is expired or if customer wants to upgrade their system.
Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Information Technology

Training & Development

February 2006 - September 2006

EQUAD Inc

Philippines

February 2006 - September 2006

Interview, Assess would-be trainees and make sure they pass the qualifications, Giving training sessions for English as Second Language, Technical mostly in the field of Networking, Internet and Computer Hardware and Software.
Company industry:
Human Resources Outsourcing
Job role:
Human Resources and Recruitment

Pre Sales Consultant

August 2002 - June 2005

Andrew's Trading

Philippines

August 2002 - June 2005

Closing sales and acquiring plans for quantification and installation of electronic/sound equipment to be used for buildings such as paging systems, in-house music, camera surveillance system, fire alarm systems and other auxiliary systems required. Making preparations for the manpower to be used for the installation, termination and commissioning of any given project.
Company industry:
Private Security Services
Job role:
Information Technology

Sales Engineer

November 1998 - July 2002

Automation and Security, Inc

Philippines

November 1998 - July 2002

Opening Accounts in the banking industry for new and state-of-the-art Electronic Security and Surveillance Systems as well as Access Control and verification Systems. Assuring all of the client's needs for protection and security of his/her business is met. I also offer CCTV designs that can accommodate their present requirements.
Company industry:
Private Security Services
Job role:
Sales

Education

Mapua Institute of Technology

Bachelor's degree, Electronics and Communications Engr

Graduation Date: March, 1989 Bachelor's/College Degree of Engineering (Electrical/Electronic) Major: Electronics and Communications Engr. Institute/University: Mapua Institute of Technology, Philippines CGPA: 87.5/100

Skills

PC Networking
Expert
PC Networking
Expert
Laptops
Expert
Laptops
Expert
Desktop Hardware
Expert
Desktop Hardware
Expert
Technical Support
Expert
Technical Support
Expert
ACCESS
Expert
ACCESS
Expert
ACCOUNTS IN
Expert
ACCOUNTS IN
Expert
ASCP
Expert
ASCP
Expert
BANKING
Expert
BANKING
Expert
ENGINEER
ENGINEER
HELP DESK
Expert
HELP DESK
Expert
SALES
SALES
SALES ENGINEER
Expert
SALES ENGINEER
Expert
SECURITY
Expert
SECURITY
Expert
TECHNICAL SUPPORT
Expert
TECHNICAL SUPPORT
Expert
PC Networking
Expert
PC Networking
Expert
Laptops
Expert
Laptops
Expert
Desktop Hardware
Expert
Desktop Hardware
Expert
Technical Support
Expert
Technical Support
Expert

Languages

English

Expert

Training and Certifications

Certifications
Home Digital Training
Apr 2007
Dell Certified Resolutions Expert
May 2008
Dell-On-Call
Oct 2007