Manager - Property Handover
Damac Properties
Total years of experience :13 years, 10 Months
Reporting to Vice President - Property Handover Department
Number of Subordinates - 14 QA Executives, 6 Handover Executives and 16 Outsourced inspectors
Primary department function is to ensure the quality of units (Residential/Serviced/Commercial/Retail) are in a manner prescribed as per the company’s luxury standards, Handover of the units and ensure the Property Defect Liability Period is managed proficiently.
Core responsibilities Include:
• Ensure smooth functioning of the overall property handover and day to day operations
• Make sure the proper functioning of unit snagging in all UAE portfolio
• Proper preparation of all upcoming projects
• Ensure proper and prompt system updates and reports
• Preparation of Home Owner’s Manuals and plan the handover gift kits
• Preparation of Handover Budget for upcoming projects
• Predesign the customer experience and logistic plan - viewing and handover
• Monitor the booking schedule is properly maintained
• Team management - ensure proper work allocation, monitor the work and motivate
• Ensure all other department functions are in line with handover date for a successful handover
• Check the units are constructed as per the terms in the sales and purchase agreement
• Review contracts, approve the quotations and ensure timely work completion
• Ensure the customer satisfaction during handover and defect liability period.
Reported to the Senior Vice President - Customer Service - Property Handover Division
Number of Subordinates - 1 Officer, 14 Executives and 10 Technicians.
Core responsibilities Include:
• Monitor the effectiveness of pre-handover inspections and Post-Handover functions
• Ensure all the Handover related tasks are completed prior to the customer involvement
• Ensure smooth work environment for Officer, Executives and Technicians
• Perform spot checks to ensure the site activities are handle by the staff properly
• Conduct technician’s interviews and participate in the candidate selection process
• Visit international projects (Lebanon, Qatar, Jeddah & Riyadh) and deal with project managers for updates
• Identify the potential issues and ensure proper plans to eliminate the issues
• Highlight the potential issues which are beyond the scope, to higher management along with suggestions
• Ensure that all the office supplies are in place for the team, prior to the handover of units
• Responsible for the work scope approvals, comparison of quotations and forward the best quotations for further approval and follow-up with Procurement till the PO is released
• Provide confirmation to release the payment to the 3rd party contractors and ensure proper filing system
• Ensure prompt feedback to the higher management for any customer related issues
• Conduct monthly team meetings, one-to-one and provide performance feedback and suggestions
• Liaises with IT to update the existing system and generating necessary reports as required
• Work allocation, Staff Training, Planning and Team management.
Team Leader - Property Handover - CRM Department - Damac Properties Dubai (13 Apr 14 to 31 Mar 15)
Reported to the Property Handover Manager
Number of Subordinates - 6 Executives and 4 Technicians.
Officer - Property Handover - FM Department - Damac Properties Dubai (03 Jan 13 to 12 Apr 14)
Handover Executive - Property Handover - CRM department - Damac Properties (22 Aug 07 to 02 Jan 13)
Reported to the Property Handover Manager
In this role, I have conducted unit snagging, dealt with utility service providers for the unit registration, customer inspections, carried out handover formalities, physical handover and handled customer complaints during DLP.
Company Profile: Business Management World is a migration consultancy service firm which helps clients in their migration program to different destinations in the world like Canada, UK etc. My core responsibility includes:
• Creation of initial company Business Plans as per the documents provided by the client
• Preparation of procedural forms with all the supporting documents provided by client for submission
• Answer all the customer queries related to the application status
• Verify the rejected files and update the manager accordingly
• Submitting the day-to-day accounts, petty cash and daily operations report to the General Manager
• Ensured all the documents are uploaded on the system and filing management system
• Custodian of all files, stamps and records of various types.
Company Profile: SKCT is one of the leading suppliers of cotton yarn, based in Tamil Nadu, India. Acted as a Personal Assistant to the Managing Director.
• Verification of all the Accounting Functions for the group
• Ensured that all the taxes papers are filed and paid on time
• Handled account receivables & payable functions
• Preparation of monthly pay rolls for more than 300 workers and 20 office staffs
• Liaise with Company Auditor and ensured all the transactions are properly documented
• Acted as the official Power of Attorney for the Managing Director in legal issues
Completed MBA with First Class mark.
Completed B.Com with subjects includes Taxation Law, Accountancy, Business Studies etc...
