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Dean Andrea De Mesa, Chef

Dean Andrea De Mesa

Chef·Nobu,Atlantis The Palm | The Brasserie,Arts Club

United Arab Emirates

Bachelor's degree, Hotel, Restaurant and Institutional Management

Work experience

Total years of experience: 7 years, 7 months

Chef

October 2022 - December 2025

Nobu,Atlantis The Palm | The Brasserie,Arts Club

Dubai, United Arab Emirates

October 2022 - December 2025

Delivered high-level guest service in open, guest-facing environments
within internationally recognized luxury brands
Ensured strict compliancewith quality, hygiene, and safetystandards
through detailed checks and documentation.
Engaged directlywith gueststo manage inquiries, special requests, and
service recoverywhile upholding brand standards
Worked in an open-kitchen environment requiring professionalism and
customer awareness.
Maintained professionalism, composure, and attention to detail in fast
paced, high-pressure settings
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Customer Service Representative - Teleperformance

June 2020 - July 2022

Teleperformance - Philippines

Manila, Philippines

June 2020 - July 2022

Assisted customers with government unemployment allowance
inquiriesvia phone, email, and chat.
Guided applicants in completing documentation accuratelyto reduce
errors and delays.
Maintained empathy, professionalism, and confidentialitywhile handling
sensitive cases.
Company industry:
Call Centers & Customer Care Outsourcing

Guest Relations Officer, Intern

May 2019 - May 2020

Four Seasons Resort and Residences

Colorado, United States

May 2019 - May 2020

Welcomed guests and provided front-line supportto ensure a positive
guest experience.
Assisted with check-ins, room upgrades, and coordination ofspecial
requests.
Handled guest inquiries and feedback, escalating concernswhen needed.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Receptionist, Intern

February 2018 - February 2019

Vatel

Manila, Philippines

February 2018 - February 2019

Managed front desk duties including guest check-ins, check
outs, and inquiries
Answered phone calls and emails, routing requeststo
appropriate departments.
Assisted with room bookings, scheduling, and coordination
with housekeeping.
Company industry:
Hospitality & Accomodation
Job role:
Administration

Education

De La Salle College Saint Benilde

June 2020

June 2020

Bachelor's degree, Hotel, Restaurant and Institutional Management

Philippines

Skills

DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
FOOD PREPARATION
Intermediate
FOOD PREPARATION
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
KITCHEN MANAGEMENT
Intermediate
KITCHEN MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MENU MANAGEMENT
Intermediate
MENU MANAGEMENT
Intermediate
STRESS MANAGEMENT
Intermediate
STRESS MANAGEMENT
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
FRONT END SOFTWARE ENGINEERING
Intermediate
FRONT END SOFTWARE ENGINEERING
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
OFFICE PROCEDURES
Intermediate
OFFICE PROCEDURES
Intermediate
SALES SUPPORT
Intermediate
SALES SUPPORT
Intermediate
Customer Care
Expert
Customer Care
Expert
Administration
Intermediate
Administration
Intermediate

Languages

English
Native Speaker
Tagalog
Native Speaker

Training and Certifications

Certifications
Asateer tent Participation
ACES(Atlantis Certification of Excellent Service)