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esra'a hannoun, content and user research ops manager

esra'a hannoun

content and user research ops manager·talabat

United Arab Emirates

Bachelor's degree, Business Administration

Work experience

Total years of experience: 7 years, 2 months

content and user research ops manager

January 2024 - Present

talabat

Dubai, United Arab Emirates

January 2024 - Present

Company industry:
Internet & E-commerce
Job role:
Information Technology

Assistant Project Manager

February 2021 - Present

noon

Dubai, United Arab Emirates

February 2021 - Present

Assistant Manager Catalog content quality

Company industry:
Retail & Wholesale
Job role:
Information Technology

catalog lead

October 2023 - December 2024

mumzworld

Dubai, United Arab Emirates

October 2023 - December 2024

Company industry:
Internet & E-commerce
Job role:
Information Technology

proccess lead

January 2021 - February 2021

Noon

Dubai, United Arab Emirates

January 2021 - February 2021

Company industry:
Retail & Wholesale
Job role:
Information Technology

Arabic Translator

November 2019 - January 2021

Noon.com

Dubai, United Arab Emirates

November 2019 - January 2021

Company industry:
Retail & Wholesale
Job role:
Translation

Receptionist

August 2019 - October 2019

Sama American Private School

Sharjah, United Arab Emirates

August 2019 - October 2019

Company industry:
Primary, Prep, & Secondary School
Job role:
Customer Service and Call Center

officer

May 2018 - August 2018

Netherlands Consulate , Dubai

May 2018 - August 2018

Job role:
Administration

Education

Hashemite University Zarqa’

January 2011

January 2011

Bachelor's degree, Business Administration

Jordan

GPA (point): 3.17 out of 4

GPA (point): 3.17 out of 4

Hashemite University Zarqa’

January 2011

January 2011

High school or equivalent, Business Administration

Jordan

GPA (point): 3.17 out of 4

GPA (point): 3.17 out of 4

Skills

SQL
Expert
SQL
Expert
Project Management
Expert
Project Management
Expert
Business Development
Expert
Business Development
Expert
Partnership Building
Expert
Partnership Building
Expert
Customer Service
Expert
Customer Service
Expert
COMMUNICATION SKILLS
Beginner
COMMUNICATION SKILLS
Beginner
CRITICAL THINKING
Beginner
CRITICAL THINKING
Beginner
CUSTOMER SERVICE
Beginner
CUSTOMER SERVICE
Beginner
FINANCIAL MANAGEMENT
Beginner
FINANCIAL MANAGEMENT
Beginner
LANGUAGES
Beginner
LANGUAGES
Beginner
LEADERSHIP
Beginner
LEADERSHIP
Beginner
NEGOTIATION
Beginner
NEGOTIATION
Beginner
SQL
Intermediate
SQL
Intermediate
project management
Intermediate
project management
Intermediate
SEO
Expert
SEO
Expert
Training
Expert
Training
Expert
NGOs
Expert
NGOs
Expert
Humanitarian Assistance
Expert
Humanitarian Assistance
Expert
Customer Service
Expert
Customer Service
Expert
Contact Centre
Expert
Contact Centre
Expert

Languages

Arabic
Expert
English
Expert
Norwegian
Expert

Training and Certifications

Certifications
SEO keywords strategy