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esra'a hannoun, content and user research ops manager

esra'a hannoun

content and user research ops manager·talabat

United Arab Emirates

Bachelor's degree, Business Administration

Work experience

Total years of experience: 7 years, 3 months

content and user research ops manager

January 2024 - Present

talabat

Dubai, United Arab Emirates

January 2024 - Present

Company industry:
Internet & E-commerce
Job role:
Information Technology

Assistant Project Manager

February 2021 - Present

noon

Dubai, United Arab Emirates

February 2021 - Present

Assistant Manager Catalog content quality

Company industry:
Retail & Wholesale
Job role:
Information Technology

catalog lead

October 2023 - December 2024

mumzworld

Dubai, United Arab Emirates

October 2023 - December 2024

Company industry:
Internet & E-commerce
Job role:
Information Technology

proccess lead

January 2021 - February 2021

Noon

Dubai, United Arab Emirates

January 2021 - February 2021

Company industry:
Retail & Wholesale
Job role:
Information Technology

Arabic Translator

November 2019 - January 2021

Noon.com

Dubai, United Arab Emirates

November 2019 - January 2021

Company industry:
Retail & Wholesale
Job role:
Translation

Receptionist

August 2019 - October 2019

Sama American Private School

Sharjah, United Arab Emirates

August 2019 - October 2019

Company industry:
Primary, Prep, & Secondary School
Job role:
Customer Service and Call Center

officer

May 2018 - August 2018

Netherlands Consulate , Dubai

May 2018 - August 2018

Job role:
Administration

Education

Hashemite University Zarqa’

January 2011

January 2011

Bachelor's degree, Business Administration

Jordan

GPA (point): 3.17 out of 4

GPA (point): 3.17 out of 4

Hashemite University Zarqa’

January 2011

January 2011

High school or equivalent, Business Administration

Jordan

GPA (point): 3.17 out of 4

GPA (point): 3.17 out of 4

Skills

SQL

Expert

Project Management

Expert

Business Development

Expert

Partnership Building

Expert

Customer Service

Expert

COMMUNICATION SKILLS

Beginner

CRITICAL THINKING

Beginner

CUSTOMER SERVICE

Beginner

FINANCIAL MANAGEMENT

Beginner

LANGUAGES

Beginner

LEADERSHIP

Beginner

NEGOTIATION

Beginner

SQL

Intermediate

project management

Intermediate

SEO

Expert

Training

Expert

NGOs

Expert

Humanitarian Assistance

Expert

Customer Service

Expert

Contact Centre

Expert

Languages

Arabic

Expert

English

Expert

Norwegian

Expert

Training and Certifications

Certifications
SEO keywords strategy
Jan 2023