Administrative Assistant
Korek Real Estate
Total years of experience :6 years, 9 Months
•Expert in Propspace CRM, knowledgeable in Universal Anywhere CRM & Masterkey CRM. •Conducting training for newly hired staff and Coordinating company meetings.
•Knowledgeable in Property Management Renewals, customer inquiries, complaints, payment extension requests and resolving customer complaints to maximize their satisfaction within specified time.
•Knowledgeable in DLD Procedures, such as booking RERA Full Course Training for the agents, Processing Broker Card registration and Applying for Trakheesi RERA Permit Number for all listings.
•Knowledgeable in Electronic Marketing such as Bulk Email & SMS Blasting, Microsoft Office.
•Maintain the database daily, creating checklists and managing customer’s information. •Implement all lead generation system CRM on daily basis to ensure all details are updated, follow up and keep track of all records, invoices, and detail all properties for sale on the system.
•General Office Duties such as data entry, compiling, sorting, entering information into the system. Verify all data entered in the system by reviewing information, correcting, deleting or reentering data, combining data from both systems when Property information is incomplete and purging files to eliminate duplication of data.
•Strong phone contact handling skills and active listening.
•Excellent research communication skills & Telephone Etiquette.
•Proficient at evaluating problems and quickly devising practical solutions.
•Customer orientation and ability to adapt/respond to different types of characters
•Assisting all visitor in the conference meeting room.
•Knowledgeable in Adobe Photoshop & Expert with all MS Office Suite applications.
•Expert in Dubizzle Refresher and Property Finder Features.
•Familiar with Email Blast and SMS Blast Management.
• Knowledgeable in DLD Procedures, Booking RERA Full Course Training for the agents, Processing Broker Card registration and Applying for Trakheesi RERA Permit Number for all listings.
EXPERT in Client Relationship Management System (CRM) and Universal Anywhere System for
Property Management listing and marketing of vacant houses, Apartments, Villas, Studio and Land.
•Data Entry - Basically copy paste, compiling, sorting and entering information into the system.
•Verify all data entered in the system by reviewing information, correcting, deleting or reentering data, combining data from both systems when Property information is incomplete and purging files to eliminate duplication of data.
•Performs general office duties such as Preparing Tenancy Contract, Acknowledgement Letter, Invoice Request, Answering Telephone Calls, Filing Documents, Scheduling Appointments and Answering Emails Inquiries to meet the need of the employee/ Client.
•Append and summarized all technical problem issues during office hours and Summary every week.
•Monitor all the property listing numerically compiling and sorting client/company information’s.
•Consistent attainment of daily production output and planning for deploying all requirements manpower
•Drive and meet other required metrics for the area - Cycle Time, Quality, 5S, Productivity, Cost, People Qualification, and Conformance to Specifications and TI Policies and Procedures.
•Accomplishes manufacturing staff results by communicating job expectations, planning, monitoring, and appraising job results, coaching, counseling, and disciplining employees, initiating, coordinating and enforcing systems policies and procedures Recommends and develops personnel to ensure the efficient operation of the production function.
•Responsible for managing production team and conducting monthly and annual reviews.
•Develops schedules and manpower requirements for assigned areas.
•Being able to supervise and work with the team and maintain their health and safety records.
•Provides immediate supervision and Resolves personnel problems by analyzing data, investigating issues, identifying solutions, recommending actions.
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Computer Related