IT Support (Added Duty)
Standard Bank
Total years of experience :8 years, 0 Months
• Software testing
• Super User for software issues
• IT general support
• Network related issues
• Virtual Machine support
• OS2 Support
• System Configuration
• representing workers in their work group in health and safety matters
• monitoring health and safety measures implemented by the company
• investigating complaints from workers relating to health and safety
• Identifing potential health and safety risks in the workplace
• Ensuring fire drills are conducted and all members of the staff participate
• Provide information and instruction on health and safety
Operational Management
• Manage the team by ensuring customer service levels are met and SLA’s are met or above standard.
• Daily checks of staff productivity and benchmarks
• Monitoring of feedback and quality controls of all queries, escalations and complaints.
Risk and Compliance
• Ensure compliance with agreed levels of authority for own area and with all applicable laws, regulations, group policies and procedures.
• Check of risk implications and in need, refer to fraud.
• Keep abreast with new policies and procedures at all times.
People Management
• Conduct staff performance appraisals and manage the staff training and development plan, for direct reports, resulting in a well-trained and motivated team.
• Assist with recruitment and selection when required.
• Drive employment equity philosophy within the team also manage diversity and AIC targets.
• Discuss and agree on staff personal and career development plans
Legislative Compliance
• Ensure proper record keeping in terms of Financial Advisory and Intermediary Services Act as well as the Financial Intelligence Centre Act requirements.
• Keep abreast of new legislation and its impact.
Customer Interaction
• Ensure that subordinates maintain a good rapport with all customers in a professional manner.
• Manage arbitrations of queries and complaints.
• Achieve all Service Level Agreements (SLA)
• Analyse balance sheets with regards to customer’s affordability.
• Contact customers with regards to outstanding information to ensure accounts are approved.
• Identify discrepancies on the application documents as well as the supporting documents.
• Ensure income on payslip ties up with bank statement.
• Timeously identify risks and opportunities.
• Ensure compliance with all credit, fraud and compliance processes policies and procedures
• Perform income, employment and identity verification accurately and within turnaround times in order to limit risk and fraud.
• Ensure that all incoming mail/faxes/applications/documents are allocated or indexed within the set timeframes.
• Sort and distribute application related documents (manual and / or electronic) to the relevant functional area. Contact customers with regards to outstanding documents.
• Sort all applications or documentation in order to send the application or documentation to the correct area within origination
• Verify the property details in order to perform a valuation request on property.
• Analyze the information received and ensure it meets the minimum criteria.
• If the minimum criteria are not met, communicate missing requirements to the Communications Consultant.
Bachelor of Business Administration Passed 1st division
150 Hours including Teaching business English, Teaching was part of my daily job, I was involved in training new staff and learning that we employed, I had to prepare my own learning material and use to train a group of new staff up to 10, I also provided on the job training for new and existing staff which help them understand and get the job done better, Having done this i completed my TEFL which guided me and focused on teaching methods which will help in a classroom.
N4 Mechanical Engineering Mathematics Mechanotechnology Technical Drawing Engineering Sciences Supervisory Management N5 Mechanical Engineering Fluids Mechanotechnology Supervisory management