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Debasis Mazumder, Deputy General Manager, Operations

Debasis Mazumder

Deputy General Manager, Operations·DP World

United Arab Emirates

Master's degree, Marketing

Work experience

Total years of experience: 16 years, 6 months

Deputy General Manager, Operations

May 2024 - Present

DP World

Gurgaon, India

May 2024 - Present

• Built a multimodal logistics product from the ground up — it now does AED 0.5M/month at a 20% margin. Own the full P&L, budget and quarterly RFQ cycles.
• Lead national level shipment execution for 500+ MT/month, coordinating across carriers, warehouses, customer touchpoints.
• Cut turnaround time by 18% by mapping the process end-to-end and fixing the choke points, no major capex.
• Set up the full operating system for the product: SOPs, SLAs, training guides and HSSE protocols.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Operations Performance Manager, India

July 2021 - May 2024

DHL Express

Mumbai, India

July 2021 - May 2024

• Ran performance governance with network planning KPIs for 53 delivery centers and 4 customs gateways, keeping Transit Time
(TT) above 96% on over 1M shipments a month.
• Led a 7-person analytics team; built Power BI dashboards that replaced manual reporting and cut cycle time by 60%.
• Managed 3PL scorecards and led regional governance calls. Also handled GCC network coordination, bridging India ops with Middle
East hubs.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Service Center Manager, East Cluster

January 2019 - January 2021

DHL Express

Kolkata, India

January 2019 - January 2021

• Cluster Leadership: Directed operations across 4 facilities (3 Service Centers catering to First & Last Mile, 1 Customs Clearance
Gateway).
• High-Volume Throughput: Oversaw the handling of 50K+ shipments/month while managing a workforce of 150+ employees.
• Infrastructure & Asset Management: Led a greenfield warehouse relocation and deployed a 30-vehicle branded fleet, ensuring
adherence to EHS standards.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Service Center Manager, Kolkata Service Center

June 2017 - December 2018

DHL Express

Kolkata, India

June 2017 - December 2018

• Center Head for TAPA-A certified facility, East India's largest Gateway & Service Center.
• Part of DHL Express's national HSE and Global Standard Operating Procedure (SOP) Reviews.
• Executed Sales Alliance Network for domestic deliveries through agents.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Service Center Supervisor

January 2015 - May 2017

DHL Express

Mumbai, India

January 2015 - May 2017

• Independent shift management of India's largest Service Center with throughput of 300K+ shipments/month.
• Primary contact for West India's NCG (Network Control Group) team for load planning for ~25 CALs (commercial airlines).
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Assistant Manager - Logistics & Transportation Operations

May 2014 - December 2014

Future Supply Chain Solutions Ltd

Mumbai, India

May 2014 - December 2014

• Vendor Management: Managed India network planning and vendor relationships to achieve optimal resource utilization and cost-toservice
targets at INR 6/ KG for domestic line haul.
• Cost Optimization: Delivered 7% savings in national line haul costs through operational modeling and DC optimization.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Assistant Manager - Logistics & Transportation Operations

April 2013 - May 2014

GATI-Kintetsu Express Private Ltd

Mumbai, India

April 2013 - May 2014

• Coordinated zonal capacity, route optimization and operational service quality across West India.
• Improved Service Level across zone and improved On-Time Performance (OTP) to ~93%.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Senior Engineer

November 2007 - June 2011

IFFCO

Paradip Garh, India

November 2007 - June 2011

Managing instrumentation (both field & DCVS) of Turbine & Boiler section of India's largest fertlizer plant.
Company industry:
Chemicals Manufacture
Job role:
Manufacturing

Education

IMT Ghaziabad

March 2013

March 2013

Master's degree, Marketing

India

GPA (percentage): 74.7%

GPA (percentage): 74.7%

Operations electives were Minors

Dr. M.G.R University

March 2007

March 2007

Bachelor's degree, Electronics And Communication Engineering

India

GPA (percentage): 87.1%

GPA (percentage): 87.1%

Skills

Logistics Planning

Expert

First & Last Mile Operations

Expert

Logistics Cost Management

Expert

Process & Network Optimization

Expert

Digitalization

Intermediate

Automation

Intermediate

ISO standards

Expert

Multimodal Rail Operations

Expert

Lean Sigma

Expert

People Management

Expert

Stakeholder Management

Expert

Languages

English

Expert

Hindi

Native Speaker

Bengali

Native Speaker

Training and Certifications

Certifications
Certified Trainer for DPDHL Dangerous Goods training courses.
DP DHL Certified Internal ISO Auditor.
Express's internal Lean Six Sigma certification.
DP DHL International Customs Training Program
(Certified) Internal Certified ISO Auditor
Express Logistics Management (First/Last Mile) Process Excellence (Master Silver Certified)

Hobbies and interests

Learning about - Culture, Travel, Food, People