Revenue And Reservations Manager
Dead Sea Spa Hotel
Total years of experience :26 years, 9 Months
Revenue Management
• Involved in forecasting and monitoring rate and inventory control, finalizing the budget for the financial year and ensuring adherence during the spending.
• Generating regular forecasts and reports for rooms and restaurants; leading the hotel's weekly/ monthly yields management meetings.
• Preparing the daily revenue information regarding in-house, to-arrive and occupancy present and future.
• Working with department managers to ensure correct tracking and analysis of data for rooms, event spaces and F&B outlets
• Collaborating with all booking channel representatives to ensure maximum performance on all channels
• Managing relationships with third-party website market managers to optimize placement, productions, promotions, and pricing.
• Liaising and coordinating with OTA, Tour operators, corporate companies, NGOs, walk in and local markets.
• Supervising the check-ins/check-outs (arrival and departure) of all guests coming into the hotel.
• Monitoring all reservations as per the appropriate reservation procedure. Administering all guests and allocated rooms to guests.
• Training all front office staff and monitored performances, evaluating all guests' payments, and determining appropriate credit checking procedures.
• Managing all queries coming from customers and providing an appropriate reply.
• Ensures all guests and visitors are greeted pleasantly and professionally to the highest standards.
• Managing room reservations and ensuring that the bookings team processes all inquiries accurately.
• Leading, monitoring, motivating, and inspiring the team; providing guidance and support.
• Reviewing existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services.
• Produced, managed, and operated the reception rota, checking future planned absences, planning cover, and ensuring overtime was provided when necessary.
• Managing the implementation of any change or upgrade in software systems.
• Monitoring budget and producing weekly/monthly reporting where applicable.
• Ensures proper sales and up-selling techniques are used to maximize hotel revenues and maintains a regular record of room availability, hotel status, close-out dates, and overbookings.
• Assists all departments in extending full cooperation, informs/calls attention to the Revenue Manager in cases of overbooking, system failures and other critical issues.
• Observe and maintain systems, procedures, policies, and standards for reservations, rooms, and guest services.
• Ensures that accurate records are kept and generates weekly and monthly reports, which management and owners require.
• Ensures the work assigned is completed promptly and according to the hotel's requirements.
• Implements corrective actions for unfavorable variances in job standards and budget commitments, administers leave and overtime requests, disciplinary action, and commendations as directed by the manager.
• Ensures all guests and visitors are greeted pleasantly and professionally to the highest standards.
• Managing room reservations and ensuring that the bookings team processes all inquiries accurately.
• Leading, monitoring, motivating, and inspiring the team; providing guidance and support.
• Reviewing existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services.
• Produced, managed, and operated the reception rota, checking future planned absences, planning cover, and ensuring overtime was provided when necessary.
• Managing the implementation of any change or upgrade in software systems.
• Monitoring budget and producing weekly/monthly reporting where applicable.
• Processing guest charges vouchers and credit card vouchers, posting room charges and taxes to guest accounts and adding controls to guest accounts that were not published or were incurred during the night audit shift.
• Verify all transactions performed at the front desk are backed up with documentation and signatures if necessary and that they have been accurately posted and allocated.
• Makes sure room rates are accurate and posts them to guest accounts. Follows the End of Day/Night Audit Checklist and summarizes results.
• Direct revenue management and distribution strategy for the hotel and manage yield management operations daily.
• Performing daily pick-up analysis, strategy adjustments and reporting, conducting competitive benchmarking studies, and tracking market trends.
• Analysing overall hotel performance and recommendations for long-term improvement are provided via a summary report on overall monthly hotel performance and variances.
• Monitoring and auditing the daily operations and standards of the reservations department and maintaining an up-to-date and functional website booking process.
• Reviewing distribution partners, contracted rates, and business models with distribution partners such as OTA, FIT, tour operator, corporate, consortia, crew, groups, etc.
• Ensures all guests and visitors are greeted pleasantly and professionally to the highest standards.
• Managing room reservations and ensuring that the bookings team processes all inquiries accurately.
• Leading, monitoring, motivating, and inspiring the team; providing guidance and support.
• Reviewing existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services.
• Produced, managed, and operated the reception rota, checking future planned absences, planning cover, and ensuring overtime was provided when necessary.
• Managing the implementation of any change or upgrade in software systems.
• Monitoring budget and producing weekly/monthly reporting where applicable
Night Auditor
• Processing guest charges vouchers and credit card vouchers, posting room charges and taxes to guest accounts and adding controls to guest accounts that were not published or were incurred during the night audit shift.
• Verify all transactions performed at the front desk are backed up with documentation and signatures if necessary and that they have been accurately posted and allocated.
• Makes sure room rates are accurate and posts them to guest accounts. Follows the End of Day/Night Audit Checklist and summarizes results.
• Direct revenue management and distribution strategy for the hotel and manage yield management operations daily.
• Performing daily pick-up analysis, strategy adjustments and reporting, conducting competitive benchmarking studies, and tracking market trends.
• Analysing overall hotel performance and recommendations for long-term improvement are provided via a summary report on overall monthly hotel performance and variances.
• Monitoring and auditing the daily operations and standards of the reservations department and maintaining an up-to-date and functional website booking process.
• Reviewing distribution partners, contracted rates, and business models with distribution partners such as OTA, FIT, tour operator, corporate, consortia, crew, groups, etc.
Reception Management/ Receptionist Operations
• Ensures all guests and visitors are greeted pleasantly and professionally to the highest standards.
• Managing room reservations and ensuring that the bookings team processes all inquiries accurately.
• Leading, monitoring, motivating, and inspiring the team; providing guidance and support.
• Reviewing existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services.
• Produced, managed, and operated the reception rota, checking future planned absences, planning cover, and ensuring overtime was provided when necessary.
• Managing the implementation of any change or upgrade in software systems.
• Monitoring budget and producing weekly/monthly reporting where applicable.
Night Auditor
• Processing guest charges vouchers and credit card vouchers, posting room charges and taxes to guest accounts and adding controls to guest accounts that were not published or were incurred during the night audit shift.
• Verify all transactions performed at the front desk are backed up with documentation and signatures if necessary and that they have been accurately posted and allocated.
• Makes sure room rates are accurate and posts them to guest accounts. Follows the End of Day/Night Audit Checklist and summarizes results.
• Direct revenue management and distribution strategy for the hotel and manage yield management operations daily.
• Performing daily pick-up analysis, strategy adjustments and reporting, conducting competitive benchmarking studies, and tracking market trends.
• Analysing overall hotel performance and recommendations for long-term improvement are provided via a summary report on overall monthly hotel performance and variances.
• Monitoring and auditing the daily operations and standards of the reservations department and maintaining an up-to-date and functional website booking process.
• Reviewing distribution partners, contracted rates, and business models with distribution partners such as OTA, FIT, tour operator, corporate, consortia, crew, groups, etc.