Deeba Sharafuddin, Sales Manager

Deeba Sharafuddin

Sales Manager

U Turn Tax Refund LLC

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, commerce
Experience
23 years, 8 Months

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Work Experience

Total years of experience :23 years, 8 Months

Sales Manager at U Turn Tax Refund LLC
  • United Arab Emirates - Dubai
  • My current job since April 2014

• Responsible for business development and sales opportunities (tax advisory & consultancy services), ensuring continuous growth of the business in the MENA region
• Doing business set up in UAE and rest of the MENA region
• Assisting clients with VAT registrations and compliance processes globally
• Ensuring the team processes claims for the relevant countries in a timely manner to ensure continuous revenue inflow
• Building and managing existing clients and acquire new customers through brand development activities.
• Providing Sales presentations, negotiating rates and terms of agreements.
• Developing Partnerships opportunities, and ensuring a smooth inflow of leads from partners

Country Manager at U Turn Tax Refund LLC
  • Thailand
  • June 2013 to March 2014

• Played a major role in expanding business and setting up offices in Thailand which enabled acquisition of several MNC’s and listed companies as clients and partners
• Serving on the core leadership team and participating in strategic negotiations with C-level executives; build strategic partnerships with leading MNC’s and corporate entities in the region
• Responsible for business development and sales opportunities (tax advisory & consultancy services), ensuring continuous growth of the business in Thailand
• Building and managing existing clients and acquire new customers through brand development activities and awareness to promote sales.
• Ensuring the team processes claims for the relevant countries in a timely manner to ensure continuous revenue inflow
• Providing Sales presentations, negotiating rates and terms of agreements.
• Completing and submitting daily, weekly, monthly or any other requested reports within the time specified by line - manager.

Relationship Manager at U Turn Tax Refund LLC
  • United Arab Emirates - Dubai
  • April 2012 to May 2013

• Responsible for business development and sales opportunities (foreign vat refund, tax advisory & consultancy services), ensuring continuous growth of the business in the UAE & Oman
• Building and managing existing clients and acquire new customers through brand development activities. Participation in various exhibition, seminars, product promotions, and event to promote sales.
• Providing Sales presentations, negotiating rates and terms of agreements.;
• Completing and submitting daily, weekly, monthly or any other requested reports within the time specified by line - manager.

Internal Achievements:
Sales Person of 2012
Sales Person of 2013

Member Relationship Manager at Zawya
  • United Arab Emirates - Dubai
  • December 2006 to April 2011

• Managing a team for client retention of online annual memberships
• Influential in maximizing revenue potential, expanding client base, and rising client retention levels in the highly competitive markets.
• Led customer expansion efforts and business development that helped in optimized revenue potential.
• Carried out all the aspects of sales activities such as telemarketing, lead generation, business development and cold calling.
• Experience in marketing, business development, account management, advertising, client relationship management, and strategic planning.
• Representing the company at conferences and exhibitions, in which the company partnered with other event companies. Due to sales expertise continuously exceeded sales objectives. Demonstrated ability in managing the sales teams and guiding in daily operations for the multimillion-dollar publications.

Customer Relationship Executive at MEED - Middle East Economic Digest
  • United Arab Emirates - Dubai
  • August 2003 to December 2006

Successfully increased the MEED magazine renewal rate from 70% to 81% over a period of two years by liasing with Senior managers of Non middle-east countries. This was achieved by marketing strategies and campaigns.

Increased the percentage of online subscribers by effective communication internally and convincing senior management of the growth opportunities.

Customer Relationship Executive at MEED, (Middle East Economic Digest)
  • United Arab Emirates - Dubai
  • August 2003 to November 2006

Successfully increased the MEED magazine renewal rate from 70% to 81% over a period of two years by liasing with Senior managers of Non middle-east countries. This was achieved by marketing strategies and campaigns.

• Increased the percentage of online subscribers by effective communication internally and convincing senior management of the growth opportunities.

Collections Officer (Credit Cards & Personal Loans) at Standard Chartered Bank
  • United Arab Emirates - Dubai
  • August 1999 to March 2002

• Monitored the slippage of delinquency in the mid-range and hard-core buckets by negotiating alternate payment settlements and reducing the delinquency rate from 30% to 21% for hardcore accounts hence increasing efficiency of recoveries and reducing bad debt.

Customer Services Representative at HSBC Bank
  • United Arab Emirates - Dubai
  • May 1998 to June 1999

• Manning the 24 hrs help line of HSBC. Worked on the front desk as a customer service executive handling various walk-in queries related to the bank.

Education

Bachelor's degree, commerce
  • at Emirates English Speaking School
  • March 1996

Specialties & Skills

Project Management
Management
Guiding
Business Development

Languages

English
Expert
Arabic
Beginner
Hindi
Expert