Senior Financial Counselor- Patient Access
Cleveland Clinic Abu Dhabi
Total years of experience :19 years, 7 Months
• Oversee daily office operations for staff of \[10\] employees
• Training new employees on multiple medical billing programs and data entry software.
• Contact patients to resolve any billing issues.
• Skillfully develop departmental goals, objectives, standards of performance, policies and procedures.
• Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
• Assisted in resolving and satisfying client requests and internal operational issues.
• Scheduled staff breaks and authorized overtime.
• Established staff schedules and assignments based on facility needs
• Screening Bills raised by Cashiers
• Recruited, hired, trained and coached on average of number new employees per year.
• Consistently complied with applicable laws and regulations and ensured facility adhered to the Center for Healthcare Planning & Quality regulations (DHCC) & passed 3 inspections successfully.
• Managed & Operated Insurance Department efficiently by signing contracts with several insurance companies ex: Interglobal, SAICO-Cigna, Oman Ins. Co., Allianz (arab orient), Mednet, AXA gulf, NAS, ADNIC.
• Budgeting and cost estimation of medical equipments.
• Reviewed customer survey information to prioritize areas of improvement.
• Supervised and managed the daily activities of a clinical team consisting of number physicians, nurses and support staff.
• Participated in facility surveys and inspections made by authorized governmental agencies.
• Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans.
• Established staff schedules and assignments based on facility needs and equipment availability.
• Skillfully developed departmental goals, objectives and standards of performance, policies and procedures.
• Trained and coached on average of number new employees per year.
• Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
• Assisted in resolving and satisfying client requests and internal operational issues.
• Scheduled staff breaks and authorized overtime.
• Handled OP/ IP billing and reported a daily cash collection at the end of each shift.
• Process OP/IP Pre-Authorization requests.
• Dispensing prescription medicines to the patient under supervision.
• Selling over-the-counter medicines.
• Advising patients of any adverse side-effects of medicines or potential interactions with other medicines/treatments;
• Keeping a register of controlled drugs for legal and stock control purposes.
• Responsible for obtaining profitable results through the sales team by developing the team through motivation, counseling, skills development and product knowledge development.
• Responsible for managing the sales team, developing a business plan covering sales, revenue, and expense controls.
• Responsible for the planning, recruitment, direction, organization and control of sales managers and sales representatives to accomplish specific objectives.
• Responsible for monitoring the performance of the sales team by establishing a system of reports and communications involving sales reports, cyclical sales meetings, sales newsletters and electronic bulletins.
• Personally observe the performance of medical representatives in the field on a regular basis.
• Sell specific products and services to consumers.
• Process orders in person.
• Check inventory to ensure product is in stock.
• Collect methods of payment and dispense change.
• Collect and research information needed to identify and resolve problematic situations.
• Operate cash registers.
• Count the day's money transactions at the end of the day.
• Set up display cases.
• Stock shelves.
• Ensure pricing is correct
During my study i was trained for :- - One Year in Al NADA Pharmacy in Al Rashedia DXB - One Year in Belhoul Apollo Hospital Diera DXB - 2 months in MID PHARMA pharmaceutical industry Factory