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Deema Shatnawi, Generalist, Onboarding

Deema Shatnawi

Generalist, Onboarding·Emirates Global Aluminium

United Arab Emirates

Bachelor's degree, English Language and Literature | Minor in Italian

Work experience

Total years of experience: 24 years, 9 months

Generalist, Onboarding

October 2007 - Present

Emirates Global Aluminium

Dubai, United Arab Emirates

October 2007 - Present

- Leading a team of 4 employees. Ensuring that they are motivated, monitored and measured in linewith company & department targets and performance standards.
- Managing the full onboarding process of various positions across both sites (DUBAL & EMAL) from selection up until joining, which includes: security check, pre-employment medical tests, offer letters, employment visas, joining tickets & transit hotel accommodations - using SAP application throughout the process.
- Preparing extension letters for EGA’s retired employees & fixed-term contract employees.
- Generating reports related to Onboarding Department when required, & maintaining reports related to the Department.
- Updating the Onboarding process Policies & Procedures.
- Continuously working on various projects to enhance the efficiency of the Onboarding process with various sections within Human Capital.
- Training UAE National employees to have full on-job expertise.
- Handled contract labour employees, being the main contact with the hiring departments and the contract labours agencies. Also, handled monthly timesheets of all contract labour employees.
- Handled internal & external meetings arrangements for the Head of Recruitment & three Controllers Recruitment.
- Organized local & overseas Recruitment Campaigns.
- Sourced CVs for various positions through our Database, Recruitment Partners or Local & Overseas advertisements.
- Conducted written tests for Utility Operator & Secretary/Administrator candidates.
- Scheduled Face to Face & Telephonic interviews for various positions.
- Processed the Temporary Administrators & English Teachers monthly timesheets.
- Prepared monthly man-hour reports for Payroll & Safety Departments for all Temporary Administrators, English Teachers, Telephone Operators & Helpdesk Employees.
- Developed a filing system for fixed-term, after retirement & temporary employees.
- Assisted the Department in achieving the 3S certificate.

Company industry:
Human Resources Outsourcing
Job role:
Administration

Administrative Assistant

October 2005 - June 2007

SAS Institute Inc. ME

Dubai, United Arab Emirates

October 2005 - June 2007

- Reported to the Regional Manager and the Office Manager regarding all administrative matters.
- Arranged visas, tickets and accommodation to colleagues from different branches and clients arriving to UAE, as well as for the ME office staff to all other countries.
- General assistance to the PRO regarding all matters related to contracts, visas, residency, insurance, and legal matters.
- Organized events and prepared different types of materials and researching information.
- Handled & drafted all types of out going/incoming correspondences and reports.
- Developed and maintained a management filing system.
- Edited & formatted documents for executives.
- Followed up on outstanding payments with clients.
- Managed all sorts of administrative details such as: answer telephone calls, schedule meetings, manage executives' calendars, greet visitors and meet with clients.

Company industry:
IT Services
Job role:
Administration

Secretary to Regional Manager

July 2005 - September 2005

Future Real Estate

Abu Dhabi, United Arab Emirates

July 2005 - September 2005

Company industry:
Real Estate
Job role:
Administration

Receptionist

December 2004 - May 2005

Technip

Abu Dhabi, United Arab Emirates

December 2004 - May 2005

Company industry:
Oil & Gas
Job role:
Administration

Receptionist

July 2004 - September 2004

Total ABK

Abu Dhabi, United Arab Emirates

July 2004 - September 2004

Company industry:
Oil & Gas
Job role:
Administration

Volunteer English Teacher

March 2004 - May 2004

SOS Children Village

Irbid, Jordan

March 2004 - May 2004

Company industry:
Other Business Support Services
Job role:
Teaching and Academics

Counter Crew

July 2000 - July 2003

McDonald's - Irbid

Irbid, Jordan

July 2000 - July 2003

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

Yarmouk University

January 2004

January 2004

Bachelor's degree, English Language and Literature | Minor in Italian

Jordan

GPA (percentage): 75%

GPA (percentage): 75%

Skills

Office Administration
Expert
Office Administration
Expert
SAP HR
Expert
SAP HR
Expert
Outlook
Expert
Outlook
Expert
Data Entry
Expert
Data Entry
Expert
English
Expert
English
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Onboarding
Expert
Onboarding
Expert
SAP
Intermediate
SAP
Intermediate
CVS
Intermediate
CVS
Intermediate
DATA ENTRY
Expert
DATA ENTRY
Expert
ARRANGEMENTS
Expert
ARRANGEMENTS
Expert
FILING
Expert
FILING
Expert
Office Administration
Expert
Office Administration
Expert
SAP HR
Expert
SAP HR
Expert
Outlook
Expert
Outlook
Expert
Data Entry
Expert
Data Entry
Expert
English
Expert
English
Expert

Languages

Arabic

Expert

English

Expert

Italian

Beginner

Memberships

Volunteer in UAE

Volunteer

November 2010

Training and Certifications

Training
Jigsaw
EGA
First Line Management
EGA
Mar 2011
Telephone Skills for Business
SAS Institute Inc. ME
Jun 2006
Improving Customer Service
EGA
Nov 2011
Supervisor Role in Business Excellence & Quality Assurance
EGA
Jun 2011
Communication Skills
EGA
Jan 2011
Basic First Aid
EGA
Oct 2010
Team Work
EGA
Mar 2009
Occupational Health & Hygiene
EGA
Feb 2009
Writing Skills Development
EGA
Jan 2009
Time Management & Planning
EGA
Nov 2008
Improving Customer Service
EGA
Basic OHS Knowledge
EGA
Oct 2010