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deepu suresh, captain

deepu suresh

captain·al ain rotana

United Arab Emirates

Bachelor's degree, hotel management

Work experience

Total years of experience: 15 years, 11 months

captain

February 2012 - Present

al ain rotana

Al Ain, United Arab Emirates

February 2012 - Present

OPERATIONS

Coordinate Supervisors to Scheduled employees effectively to reduce staffing needs and cut costs.
Ensured adequate and fresh
ingredient supplies.
Verified deliveries for accuracy and
quality.
Ensured compliance with health
standards.


CUSTOMER SERVICE

Proved personalized service to each customer.
Built rapport to ensure repeat business and referrals.
Welcome feedback to ensure effective operations.
Suggesting the guest specialized dining options.

Company industry:
Hospitality & Accomodation
Job role:
Other

waiter

July 2010 - February 2012

al ain rotana

Al Ain, United Arab Emirates

July 2010 - February 2012

• Taking care of the inventories such as:-Glassware, Silverware. Responsible for training of the new team hired.
• Taken key decisions in the absence of the supervisors.
• Setting up the Restaurant for all the three meal periods.
• Updating both food and the beverage menus
• Developed the standard operating procedures and training manual for the restaurant along with the supervisors.
• Provided operational inputs in designing the back of the house for the smooth running of restaurant operations

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

bangalore university

March 2008

March 2008

Bachelor's degree, hotel management

India

GPA (percentage): 82%

GPA (percentage): 82%

Skills

Customer Focus
Expert
Customer Focus
Expert
Team Building
Expert
Team Building
Expert
Cost Control
Expert
Cost Control
Expert
Public Relations
Expert
Public Relations
Expert
Communication Skills
Expert
Communication Skills
Expert
excel
Expert
excel
Expert
team management
Expert
team management
Expert
micros
Expert
micros
Expert
Customer Focus
Expert
Customer Focus
Expert
Team Building
Expert
Team Building
Expert
Cost Control
Expert
Cost Control
Expert
Public Relations
Expert
Public Relations
Expert
Communication Skills
Expert
Communication Skills
Expert

Languages

English

Expert

Training and Certifications

Certifications
departmental trainer
Jan 2014 - Feb 2016
haccap
Aug 2012 - Aug 2017

Hobbies and interests

reading
music
football