Systems Manager
SAMSUNG
Total years of experience :16 years, 6 Months
• Understanding business process, studying and analyzing the workflow to design solutions (To-Be, Why-why Analysis and Freezing)
• Preparing the detailed process flow for functional requirements
• Guiding the set-up and customization of release procedures for classification of various internal & external documents, etc.
• Coordinating with the development team for development / customization of software
• Integration with other modules, conducting integration & user acceptance testing & extending post go-live support to the clients
• Imparting training to the end-users
• Preparing help manuals for all modules to reduce queries from implementation sites
• Conducting internal audits to ensure on-going improvements in the quality assurance systems