Dema El-Zaharna, Account Receivable

Dema El-Zaharna

Account Receivable

Qatar Airways

Lieu
Qatar
Éducation
Baccalauréat, Accounting and finance
Expérience
7 years, 1 Mois

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Expériences professionnelles

Total des années d'expérience :7 years, 1 Mois

Account Receivable à Qatar Airways
  • Qatar - Doha
  • Je travaille ici depuis mars 2019

Sending monthly statement of account to all customers.
Review statement of account and clear old due invoices with customer.
Follow up with customers for payments/queries by phones, E-mails & official
letters.
Attend meetings with customers and prepare meeting points.
Check daily bank statement for bank transfers from customers then book in
Oracle system in Receipts.
Set-off the reversed invoices or credit notes & set-off the invoices/credit notes
with payments received by customer as per details.
Issue credit notes for customers by using E-Travel System.
Reconcile customer accounts to clear discrepancies or queries.

Customer Service Agent à Qatar Airways
  • Qatar - Doha
  • avril 2017 à mars 2019

Issuance / re-issuance of tickets.
Processing any refund.
Rules of carriage.
Assisted clients in understanding their available options and helped them select
the right service plans for their needs.

Éducation

Baccalauréat, Accounting and finance
  • à Qatar University
  • juin 2015

Specialties & Skills

Accounting
Auditing
Accounts Payable
Microsoft Excel
Adobe Photoshop
powerpoint
adobe photoshop
Ability to work in a fully computerized environment.
Pleasing Personality.
Ability to adapt to different situations.

Langues

Arabe
Expert
Anglais
Expert

Formation et Diplômes

Professional Financial Accountant (Certificat)
Date de la formation:
October 2020
Wings of Peace Cultural Program (Formation)
Institut de formation:
University of Ottawa, Canada
Date de la formation:
July 2011
Effective Communications skills and Reports Writing (Formation)
Institut de formation:
Qatar University
Date de la formation:
November 2014
Oracle training (ERP system) (Formation)
Institut de formation:
Qatar University
ERADA Module 1 (Formation)
Institut de formation:
Center for Entrepreneurship/ Bedaya Center
Date de la formation:
October 2014
SAP (Formation)
Institut de formation:
Qatar University
Date de la formation:
January 2015

Loisirs

  • traveling
  • writing