Dema El-Zaharna, Account Receivable

Dema El-Zaharna

Account Receivable

Qatar Airways

Location
Qatar
Education
Bachelor's degree, Accounting and finance
Experience
7 years, 2 Months

Share My Profile

Block User


Work Experience

Total years of experience :7 years, 2 Months

Account Receivable at Qatar Airways
  • Qatar - Doha
  • My current job since March 2019

Sending monthly statement of account to all customers.
Review statement of account and clear old due invoices with customer.
Follow up with customers for payments/queries by phones, E-mails & official
letters.
Attend meetings with customers and prepare meeting points.
Check daily bank statement for bank transfers from customers then book in
Oracle system in Receipts.
Set-off the reversed invoices or credit notes & set-off the invoices/credit notes
with payments received by customer as per details.
Issue credit notes for customers by using E-Travel System.
Reconcile customer accounts to clear discrepancies or queries.

Customer Service Agent at Qatar Airways
  • Qatar - Doha
  • April 2017 to March 2019

Issuance / re-issuance of tickets.
Processing any refund.
Rules of carriage.
Assisted clients in understanding their available options and helped them select
the right service plans for their needs.

Education

Bachelor's degree, Accounting and finance
  • at Qatar University
  • June 2015

Specialties & Skills

Accounting
Auditing
Accounts Payable
Microsoft Excel
Adobe Photoshop
powerpoint
adobe photoshop
Ability to work in a fully computerized environment.
Pleasing Personality.
Ability to adapt to different situations.

Languages

Arabic
Expert
English
Expert

Training and Certifications

Professional Financial Accountant (Certificate)
Date Attended:
October 2020
Wings of Peace Cultural Program (Training)
Training Institute:
University of Ottawa, Canada
Date Attended:
July 2011
Effective Communications skills and Reports Writing (Training)
Training Institute:
Qatar University
Date Attended:
November 2014
Oracle training (ERP system) (Training)
Training Institute:
Qatar University
ERADA Module 1 (Training)
Training Institute:
Center for Entrepreneurship/ Bedaya Center
Date Attended:
October 2014
SAP (Training)
Training Institute:
Qatar University
Date Attended:
January 2015

Hobbies

  • traveling
  • writing