Sales- Key Account Manager
Virgin Atlantic- Sharaf Travel
Total years of experience :21 years, 2 Months
• Look after airline sales for Dubai and Northern Emirates.
• Responsible for the top 5 Travel Agencies in Dubai to reach the set targets.
• Build and maintain a relationship with the travel trade.
• Identifying potential companies and have periodic review meetings.
• Liaise with inter departments- Reservations, Marketing and Finance on a regular basis.
• Provide regular feedback to management on market trends, competition activity and suggest counter attack strategies.
• Plan, organise and lead the Sales Team on periodic Sale Blitz campaigns with a common objective.
• Fare filing of Global and Local Corporate Deals with HO.
• Work closely with the global and multi national teams based in the US and UK.
• Conduct monthly and quarterly review meetings with General Managers of travel agencies.
• Set up revenue targets for the Financial Year.
• Product presentations for the travel trade and corporate clients.
• Assist with various marketing activities.
• Address customer grievance.
• Volunteer to help the airport’s, “Go Team”, when the flight is delayed or canceled.
• Set up various competitions and other activities to generate revenue for the territory.
• Maintain periodic Account Plans and performance reports for corporate clients and Incentive agents.
• Present Sales Action Plan (Business Plan) on my areas of responsibility for Virgin Atlantic Management Team.
• Negotiate with company heads on revenue targets and incentive pay outs.
• Work closely with suppliers and develop custom made holiday packages.
• Deal with corporate clients and retail customers on a daily basis.
• Book flights, tickets sales, travel insurance, car hire, chauffer service and Marhaba service, keeping in mind the clients requirements.
• Include value added service to clients.
• Negotiate with suppliers on competitive and beneficial rates.
• Document reports and follow up with client payments.
• Ensure compliance with company's procedures for documentation, ticketing, voids, refunds.
• Promoted and sold travel products and services which would also contribute in reaching the companies annual target.
• Joint service visits with the Sales Team on a periodic basis to ensure client satisfaction.
• Organized several educational and corporate group tours and ensured everything ran smoothly.
• Provided 24 hour assistance to valued clients and maintained the same level of customer service after office hours.
• Dedicated Customer Care Agent for Delta Airlines.
• Posting of miles on Delta’s Frequent Flyer Program, Skymiles.
• Collection of payment for transactions regarding mileage.
• Processing applications and permitting access to Delta’s dedicated Airport Lounge- The Crown Room.
• Recovery of flight history data which is required for granting miles.
• Co-ordinate with the US team on a regular basis.
• Address customer grievances through mail and offer compensation.
• Support other airline partners of the Sky Team.
• Order placing of various products as advertised on US television.
• Try and lock the sale on every call and offer additional products and services which would generate incremental revenue for the company.
• Handling irate customers in a professional manner.
• Periodic quality appraisals to ensure service standards are met.
• Work together with the team to ensure the group target is met regularly.