Lead SSE
MS
Total years of experience :11 years, 2 Months
Technical Leadership & Operations:
o Working as SSE Lead in Microsoft technologies with 11 members virtual teams geographically separated. Earlier worked as Technical manager for 2+ years handling Dev team of 8
o Provide technical leadership, direct customers spread across the globe via blogs, technical documentation, developer roadmap etc.
o Handle technically challenging complex cases, politically hot customers, engage related teams & resolve issue, provide SLA’s, technical action plan & regular follow-ups.
o Work with product release teams to understand upcoming releases, its impact & devise technical readiness to meet forth coming challenges.
o Driving resolution rate by collaborative work engaging teams, implementing Agile Practices, CMM, ISO standards, ITIL methodologies & make sure get it documented
o Achieving operational goals in business operations activities
o Directly working with Product group to discuss product related issues, project hot issue, customer impact.
o Provide impact at front of funnel working with direct customers, MVP’s via Forums, blogs, technical articles, conferences
o Share the consolidated experience with product development team to improve existing product & incorporate new features
Stakeholder Management & Customer Relationship Management:
o Maintain Premier/Professional Stakeholders accounts & assist them whenever they have issue
o Investigate & update info to stakeholders about product quality or service under test
o Analyzing data & determining trends in performance across vendors & regions
o Diagnosing customer problems systematically, generating alternative solutions & providing recommendations that support customer's needs
o Demonstrating effectiveness in aiding resolution by using knowledge of internal resources to obtain definitive answers
Technical Management - Product Quality, testing, bug tracking & technical documentation:
o Test techniques include, but are not limited to process of executing a program or application with intent of finding software bugs.
o Process of validating & verifying that a software program/application/product:
1. meets the business & technical requirements that guided its design & development
2. works as expected
3. can be implemented with the same characteristics
4. Try to see possible workarounds within product support guidelines
5. Engage Senior Peers/Product Group & assist them to reproduce the issue
6. Based on that they can update end user with hot fix, bug fix, possible workaround, ETA, filing RFC, code verification, design change request
7. Collecting BI statement with root cause analysis & perform white box testing to isolate & issue repro
o Create test environment, problem simulation & analyze
Knowledge Management:
o Publish knowledge base articles in blogs, technical forums & evangelize technical expertise.
o Working with consultants, collaboration with cross product/functional teams & technical account managers
o Tools development - Creating new tools to improve & enhance existing product
o Experience in advanced debugging of memory dumps (crash/hang) with symbols using WinDBG & Visual Studio, SysInternal utilities etc.
Mentor & Technical Readiness:
o Managing technical readiness of self through training, analysis of support trends, & information & intellectual-capital management
o Engaging in & managing support processes to achieve a high level of efficiency & effectiveness
o Delivering & collaborating on new & existing training
o Being the SME for local technologies & provide hi impact triages
o Driving improvements in training content, delivery
Vendor/Escalation Management:
o Developing action plans for improvements by developing new processes & solutions for vendors across globe
o Acting as point of contact for internal partner & external client escalations
o Providing high-quality vendor support, looking for ways to reducing minutes per incident & Days to Close
# Project Name UI Migration and Centralized Web
Roles & Responsibilities
Anchoring as Lead for the Development activities; Responsible for Offshore Activities and client interaction
Implemented Microsoft. Net’s Best Practices; Designed and developed application using MVC Design Patterns
Involved in Detailed Design creation, reviewing and Test case generation; using NUnit.net for Unit Testing
Using Borland Together Architect to measure and implementing PQM Standards in the Project
Used IBM Rational Rose to create Sequence diagrams, Workflow and Class & Component Dependency Diagrams
Using FXCop for checking and implementing the Coding Standards for Windows and Web applications
Designed and implemented multi-language application and Online help using MS Help for Windows and Web app.
Created “Microsoft ClickOnce” Installer package and deployed application at various Client locations
Designed and created Windows and Web application layers and Custom Controls based on MVC Architecture
Done code-review, Custom Controls Creation, 3rd party integration and tested components.
# Project Name Metadata & Part Search Engine Screens
Roles & Responsibilities
Anchoring as “Project Analyst” and responsible for Offshore Design Activities and client interaction
Lead the team of 6 member team for creation and design of various detailed design, models, use cases
Creation of Detailed Design and Functional Specifications
Primarily involved in Architectural Detailed Design and Class Diagram Generation
Involved in Wireframe Generation & implementation of Localization & Internationalization
Involved in User Interface Design using ASP.Net & C# Web forms Development
Created various MS Visio 2005 based Sequence diagrams, Workflow and Component Dependency Diagrams
# Project Name Arrow UI Migration - Proof of Concept
Roles & Responsibilities
Worked as “Project Lead” with 8 member team; Mentoring Best practices and implemented Design patterns
Primarily involved in Architectural Detailed Design & implementation of Localization & Internationalization
Involved in Wireframe Generation; Involved in User Interface Design, Code Design using VB.Net (Win forms)
Maintained Coding Standards for VB.Net & Win forms and involved in Detailed Design & Migration documents
Involved in creation of Unit Test Plans and created various MS Visio 2005 based Sequence diagrams
Prepared plans for UTP Creation, UI migration, Custom Controls Creation activities
Presented the Proof-of-Concept to customer and obtained approval of existing project migration to .Net Framework
Obtained Client appreciation and Awarded “Champion of Quarter” from Infosys Technologies for Proof of Concept
# Project Name Basic Issues List Management- Caterpillar
Roles & Responsibilities
Involved in User Interface Design, Code Design using C#.Net & ASP.Net based Web Development
Used PGP based encryption and Microsoft Dotnet encryption libraries for data encryption
Maintained Programming Coding Standards and maintained quality documents
Involved in creation of Unit Test Plans and created various MS Visio 2005 based Sequence diagrams
Involved in Detailed Design generation, UTP preparation and Testing for two milestones
Involved in coding of Presentation, Business and Data Layers
# Project Name SCL-SAP Post Implementation
Roles & Responsibilities
Leading a small(5) Developer Team for Integration of SAP with Microsoft.Net based Legacy System
Involved in UI Design, Code Design using VB.Net as Code-Behind and ASP.Net Web Development Activities
Coded for SAP 4.7 Cross Application Integration with Net weaver Studio & Visual Studio.Net 2003
Involved in Calling Remote Function Module, BAPI Interface using ALE and SAP Business Objects Repository
Created Crystal Reports.Net for Reports Generation for S&D, MM and PP Modules stored in SQL Server 2000
Deploying SAP modules on Client Location, customizing ABAP module, Testing, Debugging and tracing
Roles & Responsibilities
Leading a Small Developer(3) Team; Established & maintain project plans, priorities, schedules of the Project
Used Stored Procedures, Insert Triggers in SQL Server to integrate ASP.Net Web pages using ADO.Net
Used SQL Server’s DTS for Data Migration from Sybase to SQL Server 2000 Database
Created UI Web Design, Code Design and involved in Intranet Portal Deployment after Project Implementation
Created Crystal Reports to generate reports for Legal Documents, Patient Details, Drug Details, Health Details
Deployed modules on Client Location, Testing, Debugging and Tracing application.
Project Name Kinsley’s Point-of-Sales
Roles & Responsibilities
Lead application development teams & supervise application developer to develop Intranet based Applications
Used ASP.Net as Presentation Layer & C#.Net as Code Behind for Server based User interface design
Used C#.Net’s Code Behind for implementing Business Intelligence and Tracing for debugging & trace errors
Created Crystal Reports for generating Billing Information, Invoice, Sales Order and Product Information
Deployed Tested application modules on Client Location, Tested and Debugged
Project Name TCE Printing
Project Description
It enables user/customers to customize Visiting Cards, Stationery Products or any other printing solution needs through the Software. Also it has Order Management, Customer Details, and Delivery Mgmt. modules
Roles & Responsibilities
Involved in ASP.Net User Interface Design, ADO.Net Connectivity and Data binding to Data grid & Data lists
Involved in Order Management, Customer details, delivery mgmt. Module design & coding mgmt.
Created Tables, Views using Oracle 8i database and connected using ADO.Net
Involved in coding Order Management connected with DHL Express & Pay pal using ASP.Net and C#.Net
Created Crystal Reports for generating Billing Information, Invoice, Sales Order and Product Information
Created an Web Service to transfer data’s and obtain Sales Order Information from various client locations
Project Name
Platform&Skills Insurehelp (www.insurehelp.com)
Roles & Responsibilities
Created Insurance Products Info, Online Registration, User Management System modules using Dream Weaver
Used CDONTS to send emails like Customer Info, Mailing List, Monthly Newsletter to customers
Used Content Linking Component to create Site Index; used Windows Authentication for Authentication
Worked with VSS Server for Version Management and SQL Server Utility DTS for Data Migration from Sybase
Created ASP Reports for Insurance Catalog, Insurance Plans, Customer Info., Monthly News Letter Reports
M.S. DEGREE [Information Technology & Management] Madurai Kamaraj University Duration: 3 Years May/03 79%
B.Sc. Degree [Computer Science] University of Madras Duration: 3 Years May/00 72%
Diploma in Advanced Computing Dept. of Training & Employment, Govt. of India Duration: 1 Year
Higher Secondary School Education/H.Sc., State Board, Govt. of Tamil Nadu Duration: 2 Years
High School Education/SSLC State Board, Govt. of Tamil Nadu Duration: 1 Year May/94 74.5%
