Debt Collector
Total years of experience :10 years, 2 Months
Allocation of accounts to the team
•Sending daily and weekly MIS to the management
•Tracing skip customers
•Calling them to negotiate on payments
•Helping customers with payment mode options
•Coordinating with the bank for posting of payments
•Negotiating settlements with customers
Answer all inbound calls.
•Provide assistance to customers regarding their primary concern on the call.
•Diagnose the computer’s performance and identify area of improvement to enhance the performance and efficiency of customer’s PC.
•Propose the support plan offered by company and close the deal.
•Keep a check on the quality of calls.
•Upsell of the current subscription for existing customers.
Responsible for complete mechanical design of Pressure Vessels like H.P Heater, Surface Condenser, LP Heaters etc. using ASME Sec VIII, IBR, TEMA, ASME Sec II A, II D, HEI standards.
•Estimation and Costing and analysis of material properties.
•Project managing and Planning Production Process and co-ordinate with Quality Department.
•Material Planning and co-ordination.
•Good Knowledge of Mechanical Components, Metallurgy and Heat Energy Equipment’s.
Achievements
•Successful in maintaining high levels of vendor satisfaction by providing timely solutions and effectively communicating throughout the purchase and payment cycle
•Regular contributions in Sales targets of the company
•Multiple appreciations from within and outside the companies
•Consistently meeting the targets set by the Senior Management
across Voice profiling and Data Campaigns.
•To achieve daily/weekly/monthly performance goals doing Primary and Secondary research in specified industries.
•Daily workload allocation, sourcing and management of calling database, handling on call escalations; provide performance feedbacks and Daily reports like Productivity.
•Making sure the delivery goes on time. Understand the client needs and deliver them on the given time frame.
•Mapping global markets, capturing market intelligence and defining the target market for client’s product or services.
•Discovering the Right Party Contacts in target companies.
•Establish contact with identified decision makers (Director & C-level contacts) in target accounts to evaluate new business opportunities.
courses: Senior Secondary from Defence Public School in 2005 (CBSE board) •Secondary from Defence Public School in 2003 (CBSE board)
