Web Support Engineer(2nd level)
One.com
Total years of experience :12 years, 2 Months
The Key Deliverables:
Website Hosting Support.
Domain Support.
Managing and troubleshooting issues on web servers (Linux).
Maintaining and troubleshooting Email server issues.
Assisting 1st level support team in technical issues.
Support and troubleshooting One.com products and addons.
Rushfiles(Cloud storage) Support and troubleshooting.
One.com Website builder troubleshooting.
Product Training for supporters.
Creating Guides and Tutorial videos.
Achievements:
Promoted to 2nd level within 10 months of joining.
Point of Contact for RushFiles (cloud storage provider).
Conduct RushFiles training for supporters and end users.
Rushfiles Testing/Pre-Release Testing.
Partially developed and tested internal knowledge base system (toolbox).
CAREER HIGHLIGHTS
Dec 2012 -Jan2014 Directi Pvt Ltd, Mumbai, India Designation: Web Solution Specialist
The Key Deliverables: ❑ Website Hosting.
❑ Hosting Panel Management (cPanel, Plesk)
❑ Apache Server Management and Troubleshooting.
❑ Maintaining and installing CMS /Cart scripts (Wordpress, Drupal, Joomla, Magento)
❑ Developing intra-organisation based portals and applications.
❑ Strategizing Product service and new product lines.
❑ Analysing market strategy and developing product models.
❑ Monitoring and Analysing Customer Satisfaction (Online via social media etc and Offline)
❑ Selling, up-selling and cross selling of web based products.
❑ Product Training for end users.
❑ Maintaining a constant communication with the client Managers and clients to meet their expectations.
❑ Having a 'can-do' attitude, being creative and thinking out of the box.
From Dec 2010 - March 2012 eClerx Pvt Ltd, Mumbai, India Designation: Web Analyst
Clients: Dell, Adobe
The Key Deliverables: ❑ Website / Portal Development
❑ Web page Troubleshooting
❑ Website Administration
❑ Creating SRS and Project Assessment
❑ Final product Installation/Delivery at customer end.
❑ Providing training to end users on the product.
May '04-Nov '04 and Nov '05-May06 L&T Pvt Ltd, Mumbai, India Designation: Trainee
The Key Deliverables;
❑ Website / Portal Development and Management.
❑ Lotus Notes Workflow Application Development.
❑ Setting up Computers from hardware assembly to end user setup.
❑ Trouble shooting system and network issue's.
