Compliance Lead
Tech Mahindra
Total years of experience :24 years, 2 Months
o Managing Governance, Risk & Compliance portfolio across AMERAICA, EMEA and APAC region for the bank.
o Responsible for End - to - End Network Compliance and Vulnerability Management
o Monitor and ensure contractually agreed SLA’s are being met from Non-Compliance reporting perspective
o Monitor outstanding issues and ensuring the quality & timeliness of the deliverables by having weekly calls/meeting with the multiple service providers
o Responsible for seamless escalation of non-compliance issues across stakeholders.
o Maintaining healthy relations with internal & external stakeholders to provide support for various GRC issues by keeping a close track on recent developments.
o SPOC to maintain MIS reports on IT Compliance controls on all Network systems across the bank.
o Internal & external audit readiness for Information Technology Services (ITS).
o Communicate control strengths and weaknesses to internal audit & compliance and collaborates with internal audit.
o Interpret Audit/Service delivery results/reports and infer on the adequacy and reliability of controls.
o Prioritize and control projects based on severity of risk and non-compliance.
o Responsible for compliance related trainings to multiple business units.
o Demonstrated successfully working relationships with IT and Business customers, ensuring
agreed SLA’s are met.
o Service Delivery & GRC status reporting to stakeholders and C level Management based on
agreed KPI and SLA’s.
Reporting to the CEO and leading a team of 7 for deployment of IT Solutions for complete Revenue Cycle Programs.
Monitor compliance process governance by defining/enforcing strategy and developing a robust risk mitigation plan.
Enhancing the quality of existing programs, by expanding the program offering, after studying & understanding interlink and overlap of different projects.
Oversee program budgets, report on fund allocation, to abide by the agreed one, while complying with designed quality.
Liaise with the marketing and communications team to increase awareness of programs with the internal/external stake holders to satisfy their expectation.
Support the Pre-sales activities by participating in tender & grant application process, solution design, submission and negotiations with future clients.
Prepare & submit regular Reports on program performance/current status to executive team.
Identify opportunities for continual improvement while ensuring conformance with standards, process and regulations.
Perform team administration & development tasks, in collaboration with the HR team for resource optimization.
Led a team of 5 resources for the governance of end-to-end compliance process, for Operating Systems and Databases.
Reviewed existing IT compliance controls, for adherence with regulatory update and conducted gap analysis, to resolve issues, if any, ensured implementation of various security measures
Conducted review, documentation & evaluation of IT infrastructure security and executed compliance tests for IT systems
Engaged, further, in multiple responsibilities like participation in internal/external audit for Information Technology Services (ITS), directing compliance tests for IT systems, client & Stake holder communication, etc.
Identified risks on business & operational processes/policies and prepared mitigation plan to adhere to the time-line.
Performed team development activities like knowledge transfer & training for skill upgrade on compliance process.
• Reported to the Project Head and led a team of 20 resources to manage migration of multiple server from various domains to centralized under one domain at a single location.
• Monitor migration of 2000 servers from domains(Finance/IT/Sales), across various data centers around USA to one location.
Participated in Project Planning, Scheduling and Project Documentation (Project Communication Plan/Project workbook/Project Plan/Workflow Instruction & Process Flow Document/ etc.)
Scheduled and conducted meetings with Stakeholders to intimate them with the project status & performance reports.
Performed team development & people management activities like on-boarding & ramping up resources, Team Capacity/Utilization/Training, Performance Appraisals, etc.
Started the career on Project Management with this service provider, reporting to the Managing Director and leading 80 resources in managing multiple (4) projects and multiple locations.
Executed diverse projects for client in various sectors like Telecom, Banking and IT, along with account management, operation management and service delivery management.
Provided over sight to Relation Management (Internal/External) and Client Interfacing to determine client business requirements, while negotiated Service Level Expectation/Service Level Agreement with Stakeholders.
Coordinated Project planning, scheduling with intermediate mile stones, delegating tasks to the respective team and monitoring of team performance.
Supported pre-sales activities to facilitate new business development through due diligence studies to unearth opportunities.
Ensured that all income/expenses (Administration Bills, Projects Bills, Revenue and expenses) are accounted for properly at the end of the month.
Led continuous end-to-end delivery, resource planning/optimization, while identified skill gaps to identify training needs, etc. as a part of Operation Management.
Acted as a member of the core team, that designed & implemented new policies at organization level and as SPOC for client to resolve project level issue across teams.
Conducted Root Cause Analysis based on
customer complaints, concurrent/process audit remarks, as a part of service delivery management.
Directed multiple teams, with various technologies, that formed the Data Centre Operation structure - DBA Team, System Administration Team, Networking Team, Backup Team and Storage Team.
Defined the definite Scope of Work (SOW) & SLA, while ensured escalation of missed SLA and issues with business impact, on time to correct authority.
Documented & enforced the SOP to increase efficiency of the team, to help new joiners to come up to speed in shorter time and ensured teams work within the scope defined
Executed projects within the account - DR Project, Transition from UAT to Production, Implementation of RAC, etc
Resolving the issues pertaining to SQL Server Cluster, SQL Server Replication, SQL server connectivity and Security.
Developing the Solution Objects (SOX) for issues without the Knowledge Base articles.
Accumulating the team performance metrics like the customer satisfaction index, resource utilization, days to solution and provide them adequate feedback.
Organizing team meetings to resolve the team issues and stay updated on the project status.
Managing the database creation and cloning in the test environment.
Spearheading a team of 5 DBAs to handle the server downtime and daily maintenance issues.
Handling the installation and configuration of Oracle in HP - UX and Windows NT servers.
Ensuring maximum resource utilization and handling the performance tuning and rescheduling it.
Deploying the warm and cold backups in sync with the business needs using OMNIBACK.
Providing technical support and ensuring minimum downtime.
Manage a team of 5 Oracle DBA
Handle Database team operations
Oracle Database Administrator
Oracle Database Administrator
Trainee DBA
Carry out batch operations
Daily reports
Carry EOD / BOD processes