Assistant Manager Community Management
TECOM Community Management
Total years of experience :16 years, 4 Months
• Deliver efficient and effective customer service at the backend; maintain & renewal agreements in coordination with the Finance, Legal, Planning and Zoning and Regulatory Affairs.
• Activation.
o Preparing all new lease agreements for new companies registered in DWC offices or Logistics houses.
• Renewal of lease agreements.
o Making sure that all tenancy agreements are renewed in proper timely fashion not to lose the revenue.
• Cancellation and Termination.
o Handle all lease cancelation or termination cases within the required time frame to prevent the loss of any revenue.
• Facilitate any other requirements by clients, such as: sublease and novation.
• Handle customer complaints and support in timely resolution within the given scope. Escalate all service requests and complaints to the reporting head for routing purposes.
• Raise invoice and follow up with the customers on collection while ensuring compliance with payment terms. Verify that registration and licensing documents are as per the checklist before forwarding to the Regulatory Affairs for approval.
• Apply the CRM system for customer service process & activity and contribute to the development and enhancement of the system
• Inspection Support.
o To manage the liaison function and
o Be the interface between the School and the Schools Inspection Bureau to ensure that schools are supported through the inspection process with particular reference to school correspondence relating to the inspection, school document translation and inspection report.
• Inspection Schedule.
o To create, manage, maintain and communicate the schedule of inspections to be conducted by the DSIB and address any issues arising relating to Inspector or school availability.
• Lead and managed DSIB process documentation.
o Managed creating the DSIB Process Manual.
• Lead and managed online reports publishing phases.
o Quality assured and branded last phase before publishing school reports.
• Designing an Arabic curriculum for Non-Arabic speakers.
o An initiative of teaching and organizing Arabic classes for the Non-Arabic speakers
• Fruit & Vegetable section Manager.
• Manage monthly and annual forecast and budgeting.
• Manage staff’s weekly schedule and annual leave.
• Making sure that fruit and vegetable baskets in selling area are filled at all time.
• Meet with potential fruit and vegetable providers for better quality and price.
• Handle the quality assurance within Fruit and vegetable section.
• Assisted the branch in achieving HACCP certificate.
• Card Authorization Center
o Authenticate Credit card transactions.
o Report all fraudulent transactions.
• Shadow of a Health Officer
o Inspect all food facilitators in Jebal Ali Free Zoon for Food Safety.
o Inspect construction and Building Safety
o Training in Firefighting.
• Collection Department
o Calling Costumers with late Credit Cards payments, and insure their payments to achieve my monthly target.
• Car Collection Department
o Calling Costumers with late Car installments, and insure their payments to achieve my monthly target.
• Sales Department
o Public Relation: meeting with potential clients of Dubai Internet city, and discuss the terms and conditions of their shop lease in Dubai Internet City.
• Finance/Accounts Department
o Audit lease accounts of companies within Dubai Internet City.
2010- Present Zayed University, United Arab Emirates, Dubai, Bachelors in International Studies -Study of Social Theories. -International Gulf Politics/Relations -International Law -Anthropology
Diploma of Health and Environment Relevant projects: • Training sessions on Food And Hygiene • Air pollution Project • Veterinarian diseases