Sales Coordinator
Emsons General Trading
Total years of experience :21 years, 8 Months
Liaison between Sales and the Purchase team
Responsible for Online Sales
Resolve customer queries & complaints regarding Sales and Service
Oversee Territory & local Sales Executive queries
Making Sales Dashboard, generating Performance Evaluation reports of Sales Executives
Review operational records & reports to project Sales & determine profitability
Monitor customer preferences to determine focus of Sales trends or methodologies
Confer or consult with department heads to plan for Advertising/ Promotions/Offers
Assisting on Visual Merchandising to secure information on equipment & customer specifications
Direct and coordinate activities to enhance Sales of different brands/products
Direct, Coordinate and review activities in Sales & Service accounting and Record Keeping
Assess marketing potential of new and existing store locations, considering Statistics & Expenditures
Responsible for meeting sales targets & overall quality of service
Conduct sales and marketing calls to book meetings with potential clients
Coordinate efforts to improve the customer experience
Building pricing opportunities to encourage repeat sales
Skilled in cold calling, consultative selling, negotiating contracts, forming alliances and partnering with others.
Managing Customer Retention activities
Taking initiative in customer satisfaction via process improvement plans
Ensuring efficient reporting and proper flow of information
Ensuring existing client renewals happen successfully and ensuring efficient Business and Finance approval
Coaching, Development & Motivation of team members to increase & improve retention
Liaise and collaborate with intradepartmental Managers in Training, IT Help Desk, Internet Operations
and other departments to identify, resolve and improve day-to-day operations and performance.
Maintaining and developing relationships with existing customers (B2B)
Visiting potential customers for new business
Representing the organization at events and exhibitions
Direct liaison between the Training team and clients
Sharing Feedback with Sales team post inputs from clients
Taking part in Marketing events, resolving customer queries and concerns from customers
Involved in imparting process and behavioral training to new hires for various BT processes
Conducting Telephonic and Personal Interviews
As part of the training program, involved in preparing all process documentation
Attending client calls right from transition till handover to operations
Involved in other activities such as Accesses for new hires, training room bookings, etc.
Involved in various process improvement initiatives such as creation of Template library
Involved in ISO Documentation for various processes
Achievements
Was promoted to Process Trainer as a result of extra-ordinary performance in Ops
Received “Star Performer” award for 2007
Received “Most Valuable Player” award for April’08.
Was involved in transitioning 3 processes from onsite (UK)
Bangalore
Provided Answering Services to BT Customers such as BT Answer 1571, Call Minder and BT Text
Providing, canceling orders for these products & also troubleshooting for the same
Also worked on Bristol Order Processing System (BOPS) which involved placing & canceling orders manually on CSS & SMART
Successful completion of Yellow Belt Certificate (Six Sigma)
Pune
Providing different services to BT Business employees such as new telephone lines, telephone instrument, telephone headsets, providing Broadband & placing an appointment for providing a new service line, Alarm test lines & LLU lines
Handling inbound calls for solving customer queries regarding bills, appointment dates.
Services were provided on application called CSS
Mentored new agents on the floor also had the opportunity to train a small batch of agents
Was a part of the floor support team responsible for assisting agents on calls
Physical verification for customers who have applied for credit cards, personal loans and consumer durable loans for products like SBI, HSBC, IDBI, GE Countrywide, etc.
Scheduling Trainings for staff and Training new officers on field work
Got an award for best Relationship Officer year 2005