Dhandy Daniel

• Monitor transactions daily to ensure operational quality and compliance with
regulatory requirements.
• Conduct research and investigations to identify areas for improvement and
implement solutions.
• Host calibration sessions to align with team members and maintain quality
standards.
• Report on team quality and continuously follow up to improve performance.
• Collaborate with other functions to support operations and onboard agents.

• Coordinated escalations and acted as a focal point of information for agents.
• Built rapport with agents and maintained a customer-focused approach when
handling problems.
• Managed projects such as the Bot, Verification Ownership, and Escalation
Project and acted as a PIC for the Beta game.
• Collaborated with peers to review content and ensure compliance with Trust
and Safety policies.

• Coordinated escalations and acted as a focal point of information for agents.
• Built rapport with agents and maintained a customer-focused approach when
handling problems.
• Maintained and bridged relationships between peers.
• Reviewed content and collaborated with Trust and Safety to ensure
compliance.

• Maintaining expert-level knowledge of all clients games, including a technical
understanding of events within the game.
• Demonstrate expert technical writing skills, ensuring that the information is
disseminated well and easily understood.
• Respond to all knowledge-base inquiries in a timely manner.

• Reported reference numbers to higher-ups to ascertain complaints.
• Coordinated with internal teams to repair faults and maintain enterprise
customers in the government sector.
• Managed key relationships with customers and maintained trust.

• Arranging appropriate packing, taking into account the climate, terrain,
weight, cost, and nature of goods and also the delivery and warehousing of
goods at their final destination
• Obtaining, checking, and preparing documentation to meet customs and
insurance requirements, packing specifications, and compliance with other
countries regulations and fiscal regimes
• Maintaining communication and control through all phases of the journey,
including the production of management reports and statistical and unit-cost
analysis