Operations Assistant
Inchcape Shipping Services
Total years of experience :11 years, 4 Months
• Providing husbandry/agency services to all kinds of vessels & Marine Services include Berthing vessels at Fujairah(ADCO, VOPAK &FOTT), Khorfakkan.
• Arranging Service launches/ Hot work permits/ Diving permits/ Immobilization as per client requests.
• Daily interaction with Port Officials/ Vessels /Vessel principals for vessels smooth operations.
• Preparing and maintaining daily operations report.
• Vessel registration with Ports and Loading terminals
• Monitoring vessel movements using VHF and vessel live tracking software
• Preparing annual service reports, invoices, and KPIs
• Managing vessels and Service boats (5 service boats, 1 water barge, and 1 AHTS tugboat) operations and maintenance
• Arranging vias, vessel clearance (Anchorage and Port), and custom clearance
• Coordinating with Port officials for obtaining permissions (diving, Hot work, Engine immobilization, etc.)
• Launch arrangements as per clients requests and ensure all requests are completed in a timely manner.
• Coordinate with other departments (Workshop, supply/purchase, and safety), third-party suppliers, surveyors, etc. for timely delivery and attendance for respective vessels.
• Managing vessel operations and Maintenance.
• Create and maintain schedule including inspections, maintenance, repairs and training.
• Tracking, recording and reporting operations and maintenance activities.
• Tracking, recording and reporting fuel consumption.
• Monitor, track and file trip reports.
• With the help of Port Engineers, Technical Manager and Fleet manager regarding arranging technicians on board for fixing the defect.
• Creating LPO’s for Ship repairs, Service and maintenance.
• Updating the Monthly report for Vessels and maintaining PMS
• Follows up vessel’s general requirements
• Maintaining Defect log from vessels and updating the work progress to Concern authority.
• Arranging the required items (Machine parts, Deck Items, Food items, Stationary etc) as per the request from various vessels by the help of Purchase department.
• Dealing with Computer parts and other machine parts
• Bill of lading / AWB Preparation
• Customer Service and Co-ordination
• Warehousing & coordinating the storage of goods
• Import& Export Documentations
• Preparing Invoices, Packing Lists
• Trade documentations and Shipping terms
• Worked for Choice Logistics (U.S.A), Base logistics (Netherlands), CISCO and Oracle
• Communicating with clients, storage location members (Istanbul, Ankara, Kuwait, Riyadh, Johannesburg, Lagos, Baku Amman, Dubai and Beirut) and end users
• In-bounding and out bounding the computer parts and store the details in database.
• Maintaining inventory (Stock details) physically and updating the clients monthly basis
• Worked for Cisco Systems Inc (Cisco Global Support)
• Co-ordinate with Clients and the other teams in order to complete the SLA
• Updating the order as per customer’s request
• Expediting the delivery (with the help of Fed Ex and UPS) as per requirement
• Using CCW (Cisco Commerce Workspace) tool to check the order processing
• Coordinating with Front office (Manila, Philippines) to reduce the cycle time
• Handling clients from USA, Canada, Argentina and India
• Working through Sales Force software tool and Oracle Database tool
• Handling Technical issues like Configuration problems and Shipping of products
• Worked for Origin Energy (Australian Process)
• One of the main energy resources in Australia
• Handling clients query (Billing issues and technical problems)
• Working through CRM and SAP application
• Worked for Late Bill Management (Risk Process)
• Handling Billing & installation issues of Meter (Electric and Gas meter) by using SAP
Bachelor of Computer Application