Dhoha Zagrouba , sales executive-in charge

Dhoha Zagrouba

sales executive-in charge

bawadi for perfumes

Lieu
Qatar - Doha
Éducation
Baccalauréat, finance and banking
Expérience
8 years, 11 Mois

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Expériences professionnelles

Total des années d'expérience :8 years, 11 Mois

sales executive-in charge à bawadi for perfumes
  • Qatar - Doha
  • Je travaille ici depuis mai 2021

Greet customers as they approach the perfume stand and respond into their requirements.
Provide customers with full information about new perfume line, special offers..
Handle the payment process, the refunds and the complaints.
Maintaining the workplace to the standard including the stocking and cleaning.
Organising the employee schedule and providing leadership and training to the new staff.
Overseeing retail inventory.

sales Manager à perfume factory
  • Qatar - Doha
  • juillet 2022 à septembre 2022
customer experience agent à Qatar Rail- RKH Qitarat-Doha Metro
  • Qatar - Doha
  • juillet 2018 à mai 2021

welcome and interact with customers using doha metro network.
Assist the VIP customers and provide a high class service.
Handle the complaints and refunds and demonstrate all the information needed.
Operate the equipments and dealing with the emergency cases with a professional manner and accordingly following the SOP'S decided by the management.

Controller- Cashier à Business Hotel
  • Tunisie - Tunis
  • juillet 2017 à juin 2018

welcome and assist guests.
Handle the booking guests suggestions and complaints.
Control the cash flows and payment operations.
Arrange the availability of stock and conduct the inventory.
Build a positive connection with the guests.

sales executive à Shoes Center
  • Tunisie - Tunis
  • novembre 2016 à juillet 2017

great customers and provide educated recommendations based on customer satisfaction.
Maintain visual standards and well organized displays for various sections.
Development of the sales and maximize the incomes
Inform the store manager about any irregularities to ensure the store assets are properly protected and minimize the costs.

CASHIER-RECEPTIONIST à golden tulip hotel
  • Tunisie - Al Marsa
  • août 2015 à octobre 2016

welcome customers and assist them in all points of sale including the reception, the health club, lounge, Bars...
Handle day to day the revenue reports and the stock Management
Answer the telephone calls and manage the bookings planning.

Éducation

Baccalauréat, finance and banking
  • à campus al manar tunis University of management and economy
  • janvier 2021

Specialties & Skills

Hospitality Systems nymphéa Fidelio, Micros, Hotix
Work under pressure
Multinational Team Work
customer service
Stock Management
Microsoft Office
Handling Complaints

Langues

Arabe
Langue Maternelle
Anglais
Expert
Français
Expert
Italien
Débutant

Formation et Diplômes

CUSTOMER SERVICE (Formation)
Institut de formation:
RKH QITARAT
Date de la formation:
July 2018
FIRE FIGHTING (Formation)
Institut de formation:
RKH QITARAT
Date de la formation:
June 2020
First Aid (Formation)
Institut de formation:
RKH QITART
Date de la formation:
May 2020
Certificate of the great achievement of the launch of Doha Metro 2019 (Certificat)
Date de la formation:
December 2019