Dhoha Zagrouba , sales executive-in charge

Dhoha Zagrouba

sales executive-in charge

bawadi for perfumes

Location
Qatar - Doha
Education
Bachelor's degree, finance and banking
Experience
8 years, 11 Months

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Work Experience

Total years of experience :8 years, 11 Months

sales executive-in charge at bawadi for perfumes
  • Qatar - Doha
  • My current job since May 2021

Greet customers as they approach the perfume stand and respond into their requirements.
Provide customers with full information about new perfume line, special offers..
Handle the payment process, the refunds and the complaints.
Maintaining the workplace to the standard including the stocking and cleaning.
Organising the employee schedule and providing leadership and training to the new staff.
Overseeing retail inventory.

sales Manager at perfume factory
  • Qatar - Doha
  • July 2022 to September 2022
customer experience agent at Qatar Rail- RKH Qitarat-Doha Metro
  • Qatar - Doha
  • July 2018 to May 2021

welcome and interact with customers using doha metro network.
Assist the VIP customers and provide a high class service.
Handle the complaints and refunds and demonstrate all the information needed.
Operate the equipments and dealing with the emergency cases with a professional manner and accordingly following the SOP'S decided by the management.

Controller- Cashier at Business Hotel
  • Tunisia - Tunis
  • July 2017 to June 2018

welcome and assist guests.
Handle the booking guests suggestions and complaints.
Control the cash flows and payment operations.
Arrange the availability of stock and conduct the inventory.
Build a positive connection with the guests.

sales executive at Shoes Center
  • Tunisia - Tunis
  • November 2016 to July 2017

great customers and provide educated recommendations based on customer satisfaction.
Maintain visual standards and well organized displays for various sections.
Development of the sales and maximize the incomes
Inform the store manager about any irregularities to ensure the store assets are properly protected and minimize the costs.

CASHIER-RECEPTIONIST at golden tulip hotel
  • Tunisia - Al Marsa
  • August 2015 to October 2016

welcome customers and assist them in all points of sale including the reception, the health club, lounge, Bars...
Handle day to day the revenue reports and the stock Management
Answer the telephone calls and manage the bookings planning.

Education

Bachelor's degree, finance and banking
  • at campus al manar tunis University of management and economy
  • January 2021

Specialties & Skills

Hospitality Systems nymphéa Fidelio, Micros, Hotix
Work under pressure
Multinational Team Work
customer service
Stock Management
Microsoft Office
Handling Complaints

Languages

Arabic
Native Speaker
English
Expert
French
Expert
Italian
Beginner

Training and Certifications

CUSTOMER SERVICE (Training)
Training Institute:
RKH QITARAT
Date Attended:
July 2018
FIRE FIGHTING (Training)
Training Institute:
RKH QITARAT
Date Attended:
June 2020
First Aid (Training)
Training Institute:
RKH QITART
Date Attended:
May 2020
Certificate of the great achievement of the launch of Doha Metro 2019 (Certificate)
Date Attended:
December 2019