Diana Rose Macabalo

 Responsible in coordinating and negotiation with the suppliers and storekeepers concerning the
requested materials.
 Sending request for quotation, negotiating with the prices, preparing comparison sheet,
Purchase Order and follow up for the delivery.
 Updating the tracker for purchase request.
 Creating daily reports for the materials updates.
 Coordinating with the procurement department for the pending materials needed on the site
projects.
 Preparing inventory and managing the stock from the store.

• Conduct real time audit of reports handled by Auditors.
• Provide Coaching and Feedback to Auditor for defects found on the reviewed report or commend those with zero defects.
• Participate (with Team Lead & Senior Manager) in root-cause analysis of quality issues and regularly discuss corrective and preventive actions with Audit Service management.
• Give feedback to Team Leads for defects found on the reviewed report or commend those with zero defects.
• Monitor and verify if corrective actions are implemented & are effective.
• Calibrate quality scores with Team Leads if applicable and participate in client meetings and conference calls.
• Compile and track quality performance highlighting trends and analysis to operations management.
• Recommend changes to processes, technology, etc. to improve effectiveness and productivity.
• Responsible for evaluating reports for New Hires (New Hire Certification).
• Research with the team to fully diagnose the issue then define solutions and respond within established timelines.

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.
Answer telephones, direct calls and take messages.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Complete and mail bills, contracts, policies and invoices in regards with customer’s amortization.
Compute, record, and proofread data and other information, such as records or reports.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Review files, records, and other documents to obtain information to respond to requests.
Type, format, proofread and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.

Responsible in BDO - ATM monitoring.
Provide feedback to the branch cashier/ cash hub assigned on each ATM.
Tracking the ATM routine from time to time.