ديانا ماري فييرا

❖ Handle end to end operations for import and export shipments.
❖ Manage vendors to ensure freight forwarding & services rendered aligns with company standards.
❖ Coordinating with customers, colleagues, drivers and agents to ensure smooth flow in daily operations.
❖ Handle all administrative matters relating to operations.
❖ Coordinate with finance for timely payment to Agents.
❖ Provide support to the sales team.
❖ Prepare quotations and invoices for the clients.
❖ Coordinate with drivers for documents/payments from Customers.
❖ Adhoc duties required by the Managing Director of the company.
❖ Monitor and maintain office supplies.

❖ Provide day to day secretarial support to Managers in an effective and timely manner.
❖ Follow up & respond to emails regarding orders for customers.
❖ Prepare memos / correspondence for Management.
❖ Arrange business travel.
❖ Monitor and maintain office supplies.
❖ Coordinate with company driver’s for timely delivery of customer orders.

 Provide day to day high level secretarial support to the Executive Management Team in an effective and timely manner.
 Prepare reports and handle confidential documents.
 Receive and screen phone calls and redirect them when appropriate.
 Arrange business travel for the management team, staff and visitors, including negotiation of best corporate rates with hotels and travel agencies with visa documentation and processing.
 Organize board meetings and office events.
 Monitor and maintain office supplies, by negotiating terms with suppliers to ensure the most cost-effective orders.
 Handle and prioritize couriers.
 Support various departments as required - Chairman’s Office, Operations, Shipping. HR.
 Project: Coordinated office relocation with a smooth set-up for Management and the teams.

 Provided office support services in order to ensure efficiency and effectiveness for the Director of Sales and Marketing and the Sales Team.
 Interacted with potential clients and maintain their contracts and confidential information.
 Receive, direct and relay telephone messages and fax messages.
 Represent the Hotel at events, parties where required.
 Coordinated and maintained timely supply of corporate gifts and promotional items.
 Timely distribution of sales leads and important tips to the sales and marketing team.
 Active Team Member of the Social Committee for the hotel: assisted in organization and implementation of events held for the staff as well as the community (e.g. assisted in the Special Event, Blood Donation Drive etc.).

 Department Trainer (Legacy System for American Express Corporate Credit Card Accounts).
 Billing and Payment Reconciliation of Credit Card Accounts for American Express Credit Cardholders.
 Contacted the American Banks to resolve payment issues.
 Rewarded and recognized as a valuable Team Member.
 Employee engagement team member: Part of Team responsible for the All-India American Express Photography Competition (associate to management levels) to engage all employees.
 Prepared a 3D Presentation of the department for Senior Management review from America.
 Project: Successfully implemented a New Procedure by including detailed reconciliation of the credit card account, rebate earnings, which increased the productivity of the Department.

Department 2: G.E.F.A. (Post - Insurance)
 Processing various post-Insurance requests for American Clients.
 Departmental Quality Analyst.
 Employee engagement team member.

Department 1: GENIUS (Pre-Insurance)
 Transfer of American Client insurance data from application forms to the data base.
 Departmental Trainer for the team of up to 75 employees and 5 new employees.
 Departmental Quality Analyst.
 Employee engagement team member.