Operations Executive – Shipping
Max Wings Cargo Company
Total years of experience :20 years, 1 Months
❖ Handle end to end operations for import and export shipments.
❖ Manage vendors to ensure freight forwarding & services rendered aligns with company standards.
❖ Coordinating with customers, colleagues, drivers and agents to ensure smooth flow in daily operations.
❖ Handle all administrative matters relating to operations.
❖ Coordinate with finance for timely payment to Agents.
❖ Provide support to the sales team.
❖ Prepare quotations and invoices for the clients.
❖ Coordinate with drivers for documents/payments from Customers.
❖ Adhoc duties required by the Managing Director of the company.
❖ Monitor and maintain office supplies.
❖ Provide day to day secretarial support to Managers in an effective and timely manner.
❖ Follow up & respond to emails regarding orders for customers.
❖ Prepare memos / correspondence for Management.
❖ Arrange business travel.
❖ Monitor and maintain office supplies.
❖ Coordinate with company driver’s for timely delivery of customer orders.
Provide day to day high level secretarial support to the Executive Management Team in an effective and timely manner.
Prepare reports and handle confidential documents.
Receive and screen phone calls and redirect them when appropriate.
Arrange business travel for the management team, staff and visitors, including negotiation of best corporate rates with hotels and travel agencies with visa documentation and processing.
Organize board meetings and office events.
Monitor and maintain office supplies, by negotiating terms with suppliers to ensure the most cost-effective orders.
Handle and prioritize couriers.
Support various departments as required - Chairman’s Office, Operations, Shipping. HR.
Project: Coordinated office relocation with a smooth set-up for Management and the teams.
Provided office support services in order to ensure efficiency and effectiveness for the Director of Sales and Marketing and the Sales Team.
Interacted with potential clients and maintain their contracts and confidential information.
Receive, direct and relay telephone messages and fax messages.
Represent the Hotel at events, parties where required.
Coordinated and maintained timely supply of corporate gifts and promotional items.
Timely distribution of sales leads and important tips to the sales and marketing team.
Active Team Member of the Social Committee for the hotel: assisted in organization and implementation of events held for the staff as well as the community (e.g. assisted in the Special Event, Blood Donation Drive etc.).
Department Trainer (Legacy System for American Express Corporate Credit Card Accounts).
Billing and Payment Reconciliation of Credit Card Accounts for American Express Credit Cardholders.
Contacted the American Banks to resolve payment issues.
Rewarded and recognized as a valuable Team Member.
Employee engagement team member: Part of Team responsible for the All-India American Express Photography Competition (associate to management levels) to engage all employees.
Prepared a 3D Presentation of the department for Senior Management review from America.
Project: Successfully implemented a New Procedure by including detailed reconciliation of the credit card account, rebate earnings, which increased the productivity of the Department.
Department 2: G.E.F.A. (Post - Insurance)
Processing various post-Insurance requests for American Clients.
Departmental Quality Analyst.
Employee engagement team member.
Department 1: GENIUS (Pre-Insurance)
Transfer of American Client insurance data from application forms to the data base.
Departmental Trainer for the team of up to 75 employees and 5 new employees.
Departmental Quality Analyst.
Employee engagement team member.