Total des années d'expérience: 19 Années, 11 Mois
janvier 2021
A À présent
Operations Executive – Shipping
à Max Wings Cargo Company
Lieu :
Koweït - Al Koweït
❖ Handle end to end operations for import and export shipments.
❖ Manage vendors to ensure freight forwarding & services rendered aligns with company standards.
❖ Coordinating with customers, colleagues, drivers and agents to ensure smooth flow in daily operations.
❖ Handle all administrative matters relating to operations.
❖ Coordinate with finance for timely payment to Agents.
❖ Provide support to the sales team.
❖ Prepare quotations and invoices for the clients.
❖ Coordinate with drivers for documents/payments from Customers.
❖ Adhoc duties required by the Managing Director of the company.
❖ Monitor and maintain office supplies.
❖ Manage vendors to ensure freight forwarding & services rendered aligns with company standards.
❖ Coordinating with customers, colleagues, drivers and agents to ensure smooth flow in daily operations.
❖ Handle all administrative matters relating to operations.
❖ Coordinate with finance for timely payment to Agents.
❖ Provide support to the sales team.
❖ Prepare quotations and invoices for the clients.
❖ Coordinate with drivers for documents/payments from Customers.
❖ Adhoc duties required by the Managing Director of the company.
❖ Monitor and maintain office supplies.
février 2020
A décembre 2020
Secretary
à Orient Centre
Lieu :
Koweït - Al Koweït
❖ Provide day to day secretarial support to Managers in an effective and timely manner.
❖ Follow up & respond to emails regarding orders for customers.
❖ Prepare memos / correspondence for Management.
❖ Arrange business travel.
❖ Monitor and maintain office supplies.
❖ Coordinate with company driver’s for timely delivery of customer orders.
❖ Follow up & respond to emails regarding orders for customers.
❖ Prepare memos / correspondence for Management.
❖ Arrange business travel.
❖ Monitor and maintain office supplies.
❖ Coordinate with company driver’s for timely delivery of customer orders.
août 2013
A novembre 2019
Executive Secretary
à LSH, A member of the Al Homaizi Group of Companies
Lieu :
Koweït - Al Koweït
Provide day to day high level secretarial support to the Executive Management Team in an effective and timely manner.
Prepare reports and handle confidential documents.
Receive and screen phone calls and redirect them when appropriate.
Arrange business travel for the management team, staff and visitors, including negotiation of best corporate rates with hotels and travel agencies with visa documentation and processing.
Organize board meetings and office events.
Monitor and maintain office supplies, by negotiating terms with suppliers to ensure the most cost-effective orders.
Handle and prioritize couriers.
Support various departments as required - Chairman’s Office, Operations, Shipping. HR.
Project: Coordinated office relocation with a smooth set-up for Management and the teams.
Prepare reports and handle confidential documents.
Receive and screen phone calls and redirect them when appropriate.
Arrange business travel for the management team, staff and visitors, including negotiation of best corporate rates with hotels and travel agencies with visa documentation and processing.
Organize board meetings and office events.
Monitor and maintain office supplies, by negotiating terms with suppliers to ensure the most cost-effective orders.
Handle and prioritize couriers.
Support various departments as required - Chairman’s Office, Operations, Shipping. HR.
Project: Coordinated office relocation with a smooth set-up for Management and the teams.
avril 2012
A janvier 2013
Secretary (Part-Time)
à Holiday Inn (InterContinental Hotels Group)
Lieu :
Koweït - Hawali
Provided office support services in order to ensure efficiency and effectiveness for the Director of Sales and Marketing and the Sales Team.
Interacted with potential clients and maintain their contracts and confidential information.
Receive, direct and relay telephone messages and fax messages.
Represent the Hotel at events, parties where required.
Coordinated and maintained timely supply of corporate gifts and promotional items.
Timely distribution of sales leads and important tips to the sales and marketing team.
Active Team Member of the Social Committee for the hotel: assisted in organization and implementation of events held for the staff as well as the community (e.g. assisted in the Special Event, Blood Donation Drive etc.).
Interacted with potential clients and maintain their contracts and confidential information.
Receive, direct and relay telephone messages and fax messages.
Represent the Hotel at events, parties where required.
Coordinated and maintained timely supply of corporate gifts and promotional items.
Timely distribution of sales leads and important tips to the sales and marketing team.
Active Team Member of the Social Committee for the hotel: assisted in organization and implementation of events held for the staff as well as the community (e.g. assisted in the Special Event, Blood Donation Drive etc.).
novembre 2005
A décembre 2010
Master Reconciliation Analyst
à American Express India Pvt. Ltd
Lieu :
Inde - Gurgaon
Department Trainer (Legacy System for American Express Corporate Credit Card Accounts).
Billing and Payment Reconciliation of Credit Card Accounts for American Express Credit Cardholders.
Contacted the American Banks to resolve payment issues.
Rewarded and recognized as a valuable Team Member.
Employee engagement team member: Part of Team responsible for the All-India American Express Photography Competition (associate to management levels) to engage all employees.
Prepared a 3D Presentation of the department for Senior Management review from America.
Project: Successfully implemented a New Procedure by including detailed reconciliation of the credit card account, rebate earnings, which increased the productivity of the Department.
Billing and Payment Reconciliation of Credit Card Accounts for American Express Credit Cardholders.
Contacted the American Banks to resolve payment issues.
Rewarded and recognized as a valuable Team Member.
Employee engagement team member: Part of Team responsible for the All-India American Express Photography Competition (associate to management levels) to engage all employees.
Prepared a 3D Presentation of the department for Senior Management review from America.
Project: Successfully implemented a New Procedure by including detailed reconciliation of the credit card account, rebate earnings, which increased the productivity of the Department.
mai 2002
A novembre 2005
Senior Customer Care Professional
à GE Capital International Services (G.E.C.I.S.)
Lieu :
Inde - Gurgaon
Department 2: G.E.F.A. (Post - Insurance)
Processing various post-Insurance requests for American Clients.
Departmental Quality Analyst.
Employee engagement team member.
Department 1: GENIUS (Pre-Insurance)
Transfer of American Client insurance data from application forms to the data base.
Departmental Trainer for the team of up to 75 employees and 5 new employees.
Departmental Quality Analyst.
Employee engagement team member.
Processing various post-Insurance requests for American Clients.
Departmental Quality Analyst.
Employee engagement team member.
Department 1: GENIUS (Pre-Insurance)
Transfer of American Client insurance data from application forms to the data base.
Departmental Trainer for the team of up to 75 employees and 5 new employees.
Departmental Quality Analyst.
Employee engagement team member.
Partager sur Facebook
Partager sur Twitter
Partager via Email