Dianne Elizabeth Lingon

• Prepares and reviews Export Documents, e.g PL, CI, COO, BL/AWB.
• Ensures documents are complete, accurate, and complies with the company policies.
• Coordinates with stakeholders to ensures timely release and submission of documents.
• Monitors incoming LCs and performs checking, and highlight any discrepancy with Sales.
• Arranges collection of Bill of Lading and Letter of Credit.
• Arranges submission or courier of documents to bank or direct to customer.
• Maintains up-to-date records of shipment documentation.
• Utilize Excel to analyze data and prepare reports essential for decision-making and process improvements.
• Recommend and develop solutions for continuous improvement opportunities related to export documentation process.

• Prepares and reviews all necessary Export Documents, e.g PL, CI, COO, BL/AWB.
• Prepares Pro-forma Invoice for application of bank’s permit (TT, CAD, LC)
• Coordinates with warehouse, forwarders and customers for shipments and deliveries.
• Submits documents to Dubai Chamber of Commerce for obtaining COO.
• Assists in creation of Bill of Entry in Dubai Trade portal.
• Checks the accuracy of AWB/BL and highlights discrepancy with airlines or shipping lines.
• Maintains a daily export documentation monitoring report.
• Arranges presentation of documents to bank/ courier copy to customer.
• Maintains and manages hard copies and soft copies of all released and submitted documents.
• Ensures all shipping documents are released in compliance with company’s policies.
• Ensures that highest level of data quality and integrity by processing shipment accurately.
• Coordinates with Accounts Manager with payment and billing discrepancy or issues.

• Answering phone and enquiries from clients or guests.
• Manage bookings and scheduling appointments for guests.
• Coordinating and preparing various reports regarding sales and administrative matters.
• Upsells treatment and retail to guests.
• Complete designated cashiering and closing reports.
• Balance and drop receipts to Accounts department.
• Maintains cleanliness and hygiene of the work area.

• Receive incoming phone calls from Microsoft customers/users.
• Provide professional technical support to customers having issues with their Microsoft Office programs.
• Includes downloading, installing, and activating Microsoft Office Suite, and other applications issues such launching, crashing, sending/receiving... etc.
• Documents and simulates complex customer issues to find solutions and fixes to customer inquiries and problems & may dispatch additional service as necessary.
• Maintains/builds relationships with other groups that impact the technical
aspect of our support(Ex: Tier-2, Professional Support, A&B … etc).

• Retrieves, books and transmits orders (PO’s) of leading supermarkets nationwide for San Miguel Pure Foods using SAP.
• Prepares and accomplishes required and requested reports.
• Updates database and knowledgebase.
• Keeps and tracks records of product updates, promo and branch delivery.
• Analyses raw data and convert it to a more useful reference using Excel.
• Receives phone calls from salespersons and partners regarding booking and delivery.
• Attends to requests for information from various stakeholders (customers, business partners, employees and stakeholders) pertaining to SMS products and services thru e-mails, phone or walk in.

• Assigned in frontdesk (reception and cashier area), greets and welcomes customers.
• Gives lane and table assignments.
• Assists customer’s inquiries and complaints.
• Handles reservations, team and company events, parties and other gatherings.
• Attends customer inquiries over the phone or thru email.
• Ensures quality of operations in snackbar, bowling and billiards area.
• Train new employees to provide excellent customer service.
• Prepares reports such as DTRs, working schedules and budgets.