dileshan de zoysa, Travel Assistant

dileshan de zoysa

Travel Assistant

Travelserv Limited

Location
United Arab Emirates - Dubai
Education
Diploma, DTTF
Experience
2 years, 10 Months

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Work Experience

Total years of experience :2 years, 10 Months

Travel Assistant at Travelserv Limited
  • Sri Lanka - Colombo 2
  • September 2008 to June 2011

Worked from September 2008 up to Jun 2011at TRAVELSERV Limited - Colombo, Sri Lanka in the capacity of Travel Assistant.
­
-Make Hotel & Flight Bookings as per the passenger travel requirements
­-Arrange outbound tours as requested with cheapest options
­-Keep records of time limits and issue tickets/ date changes/ re-issues
­-Contact Airlines for details of flight operations and Extra Charges and seat confirmations
­-Contact agents to get the best rates for hotels & also check on the internet for better deals as per the requirement of the passenger
­-Contact passengers for required documents to obtain visas for particular countries
­-Present at embassies to obtain visas for passengers
­-Submit Quotations, Travel Itineraries to passengers via e-mail, fax & over the phone

Education

Diploma, DTTF
  • at IATA Training & Development Institute
  • March 2010

­Passed IATA/UFTAA Foundation Diploma March 2010 Exam, Training Program held by IATA Training & Development Institute, Montreal, Canada, Conducted by Mr.Deepal Perera at International Airline Ticketing Academy, Colombo, Sri Lanka

Specialties & Skills

Reservations
Ticketing
Negotiation
Customer Service Skills
customer service

Training and Certifications

ABACUS Basic, Intermediate & Advance Courses (Training)
Training Institute:
ABACUS Training Center, ABACUS International Lanka (Pvt) Ltd, Colombo, Sri Lanka.
Date Attended:
November 2008
Duration:
24 hours