Special Clients Department Deputy Manager
Abu-Ghazaleh Intellectual Property
Total years of experience :21 years, 8 Months
Responsibilities:
Manages VIP clients’ intellectual property portfolios including (yet not limited to) answering queries, providing price quotations, reporting, oversees all stages of registration and renewal procedures for both trademarks and patents with the respective offices overseas.
Provides advice to clients in terms of protecting their trademarks, taking into consideration the company’s branding perspective.
Proposes improvements to the department workflow to positively affect the customer relationship service that is offered by the department.
Prepares managerial reports and monthly statistics.
Develops, implements and evaluates communication strategies designed to inform clients of price reductions and new services.
Propose content and improvements to social media channels on a regular basis.
Assists Development Director in preparing marketing plans and conducting research as needed.
Take charge of the department if the manager is absent.
Responsibilities:
Managed the school's quality assurance system, developed and maintained the documentation system and conducted continuous audits while following the quality manuals and code of practice.
Communicated with senior academic staff from international accreditation institutions.
Was the main writer in the school's magazine “Leaders Outlook”, and was on the management of the magazine and the editing committee.
Performed managerial tasks based on the Executive Director’s request such as managing personnel, developing internal and external communication strategies, preparing the school’s advertising material and assisting in the yearly graduation ceremony.
Managed a USAID-funded program that aimed at pairing students with companies in their MBA projects, as each student (or group of students) would apply their project on the company they are paired with. Pairing was done by matching the requirements of students and companies.
Selected Accomplishment:
Was involved in attaining the accreditation for the MBA program of the school from the Foundation for International Business Administration Accreditation (FIBAA - Germany).
Responsibilities:
Established web projects’ scopes for Talal Abu-Ghazaleh Organization by studying strategic business drivers, understanding business and technical requirements, obtaining input from subject-matter experts, examining and recommending any changes that were necessary and developing and writing proposals.
Supervised web solutions by planning project life-cycle deliverables and resource availability and application, monitoring project progress, examining design and implementation phases, researching, resolving arising issues, responding to team members' concerns and coordinating requirements with concerned parties.
Was involved in the preparation of website structure and content by ensuring that they match business objectives and branding.
Met cost standards by monitoring expenses and implementing cost-saving actions.
Updated job knowledge by tracking technology and project management advances, participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations.
Supervised team members and ensured smooth workflow; took charge when the manager was away.
Responsibilities:
Defined web projects’ scopes for clients by understanding their business requirements, their marketing strategy and their brand, determining technical requirements, writing action plans and developing and writing proposals.
Developed web solutions by formulating objectives, planning project life-cycle deliverables and resource availability and application, monitoring project progress; tracking action items, conducting design and implementation reviews, examining, researching, resolving issues and coordinating requirements with concerned departments.
Accomplished work requirements by orienting, assigning, scheduling and supervising employees, following productivity, quality, and customer-service standards and identifying work process improvements.
Provided project status reports by collecting, analyzing, and summarizing data and trends.
Maintained customer relations by holding meetings, giving presentations and conducting on-site visits.
Selected Accomplishment:
Managed the development of Aqaba.jo website in 2006, supervised the content development and the online marketing campaign, and delivered a presentation to the Board of Commissioners of Aqaba, Jordan.
Responsibilities:
Implemented, maintained and performed troubleshooting on Microsoft-related platforms (Windows, Office, Sharepoint, Mail servers, Internet Servers … etc.), in addition to other programs, for the company’s clients in both the private and public sectors (i.e. governmental).
Provided advice to clients in terms of technical solutions based on their business needs.
Maintained customer relations by holding meetings, giving presentations and conducting on-site visits for installation and troubleshooting of programs.
An In-depth 6 months learning program in the following disciplines: • Introduction to Digital Marketing • SEO • PPC • Digital Display Advertising • Email Marketing • Social Media Marketing • Mobile Marketing • Analytics • Strategy and Planning
a GPA of Very Good.
Graduated with an average of Good.
Graduated with distinction
