Client relations executive
Global Management Consultants
Total years of experience :6 years, 9 Months
Acted as the primary resource to existing client base. Fostered and maintained client relationships
by planning and constant communication with decision makers
• Successfully reversed a potential client contract termination into a long term business relationship
through strategic and interactive approach - for a recruitment client
• Grew repeat business by more than 70% for a leading MICE firm.
• Maintain customized client progress reports.
• Personally managed and closed deals with various clients namely - Henkel, Takeda, MCI group, KEM
events, Red velvet events, Media one hotel and Damac properties.
Supported the talent acquisition team on closing roles within multiple domains including - Branding;
social media marketing; vendor management; marketplace; finance operations & supply chain.
• Initiated all sourcing and interview operations for the Business unit -Helpbit.com.
• Directly supported the compliance team in India and Seattle to hire a new compliance team in Dubai
including 11 risk investigator professionals in a span of 1 week.
• Managed multiple stakeholders during the hiring process including FC Operations, Souq Head Office
and Helpbit.com
• Project specific hiring -Supported in hiring for new teams as part of amazon integration for FC
operations including roles like - Program managers; business analysts; Loss retention managers and
area managers.
• Candidate experience: Ensured all candidates are tracked and informed of their current status
through relevant communication channels.
Maintained client relationships through regular meetings and discuss key talent requirements.
• Developed recruitment plans aligned with client strategy and managing team performance and
success.
• Carried out international recruiting assignments, specifically working on mid to senior level
positions. Regions include - London, Thailand, Myanmar, Pakistan, Afghanistan & Bangladesh
• Actively interviewed and assessed candidates through psychometric tools and other assessment
centers.
• Managed all staff on site in addition to executing the hiring process for 50+ large-scale
conferences.
Recruitment
• Screened relevant applicants based on the role requirement and orchestrated sourcing process
through approved recruitment channels.
• Developed job profiles based on a diligent research of the position and client organization.
• Coordinated client meetings, interview schedules and employee verification until candidate placement.
Training & development:
• Conducted focus group interviews for a variety of clients followed by compiling and presenting findings
to clients - including mid-level to C level executives.
• Delivered coaching sessions through Everything DiSC for 6 clients.
• Conducted various soft-skills development sessions for university students.
• Delivered more than 15 high impact customer service training sessions to staff hired for client
conferences
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