Commercial Jets Broker
Air Charter Service
Total years of experience :15 years, 6 Months
In this role, I was responsible for cultivating and fostering an extensive portfolio of clients while managing the full commercial and luxury charter process.
• Created and implemented sales strategies while identifying potential leads, undertaking extensive market research, and developing tailored sales plans for key clients.
• Spearheaded cold-calling initiatives, managed various promotional and sales plans. and maintained a focus on building my network of contacts to ensure long-term success in the industry.
• Showcased a commitment to delivering world class customer service, maintained a rapport with VIP clients, and fostered lasting relationships.
• Negotiated and secured contracts with internal and external stakeholders, ensured cohesion between all departments and customised each experience to the client’s needs.
• Successfully managed online requests, followed up on potential leads, and managed the full charter process from initial enquiry to completion of the charter flight.
• Negotiated and secured client contracts, maximised profitability, and delivered a service that guarantees return business and customer loyalty.
• Co-ordinated all charter flight details, communicated client requirements with various stakeholders, and contributed towards scheduling processes.
• Managed the flight and landing permits process, gained an understanding of the respective requirements of the relevant authorities, and played a key role in obtaining the necessary permits.
• Created post flight reports to ensure a culture of constant improvement and development.
• Maintained a business environment based on the Code of Conduct and Company Vision, enhanced an open-door policy to all team members, and provided advice and guidance when needed.
As the Key Account Manager for the UAE’s Sales Department, I was instrumental in the success of the airline while managing an extensive portfolio of travel agents.
• Provided exceptional support and guidance to all travel agents, established and maintained excellent relationships with key industry stakeholders, and collaborated with agents to achieve short and long-term business objectives.
• Successfully managed a portfolio in excess of AED 500 000 000, ensured a minimum of 10% annual sales growth, and maintained a 60% market share with all travel agents.
• Analysed existing and future market conditions, created innovative action plans to improve sales, and significantly increased market share by promoting annual incentives and loyalty initiatives.
• Co-ordinated and presented quarterly product presentations, ensured every travel agent had a clear understanding of new products and improvements, and established a culture of feedback to ensure Emirates Airlines remained a leading global airline in the industry.
• Provided sound leadership and guidance while evaluating and managing sales activities, spearheaded strategies to increase traffic, and remained aware of industry trends and developments.
• Proactively developed and implemented strategies to maintain Emirate’s market share, identified lost opportunities, and collaborated with key decision-makers to ensure actions were taken to mitigate and minimise risks.
In this role, I was responsible for creating and presenting wedding presentations to
prospective clients while demonstrating world class customer service.
• Took full ownership of the cost estimation, planning, design and delivery of
weddings, managed client budgets, and tailored each package to the needs
and wants of a variety of clients.
• Harnessed superb project management skills, managed the delegation and
timeline of tasks and responsibilities, and monitored SLAs with contractors.
• Supervised the event planning, set-up, execution, and clean-up of events.
• Conducted market research to source the most trustworthy vendors,
negotiated contracts, and liaised with all suppliers and key role-players.
In this role, I was responsible for developing the Groups and Events Segment in the luxurious Kempinski Hotel.
• Demonstrated a passion for planning, co-ordinating, and managing world class events for a variety of corporate and leisure clients.
• Took full ownership of the Groups and Events segment, established a motivated team culture, and secured a portfolio of vendors to ensure the seamless delivery of exclusive events and group bookings.
• Collaborated with travel agents, identified a clear understanding of the clients’ needs, and designed tailored packages to deliver results that align with their expectations, budgets and logistical requirements.
• Undertook regular market analyses to determine the Hotel’s current market position, established innovative strategies to boost the business’ brand, and monitored competitor activities to remain ahead of industry trends.
• Created skills development and training opportunities for new and existing employees, provided feedback, and motivated all team members to achieve personal and professional objectives for the betterment of the business.
• Sourced, negotiated and secured external vendors, co-ordinated all operational functions, and delivered events that showcased exclusivity, attention-to-detail and a customer-centric culture.
• Developed and presented event quotations to clients, secured the best possible rates while maximising revenue and profit margins.
• Oversaw the finance management function while co-ordinating the billing and invoicing process, finalising payments, and verifying expenditure.
• Supervised the initial planning, set-up, execution, and follow up of all events, secured return business, and established brand loyalty with a range of corporate and leisure clientele.
As the Events Executive, I was responsible for handling customer enquiries, presenting the hotel to prospective clients, and co-ordinating a variety of executive and corporate events.
• Prepared and presented quotations and event presentations, developed robust professional relationships, and secured a multitude of high-end event contracts.
• Planned and executed events, acted as the primary hotel contact for clients, and showcased superb problem-solving skills.
As the Events Administrator, I managed all administrative tasks and functions for the
events segment of the JW Marriott Hotel.
• Created monthly catering forecasts, gained invaluable experience through
cross-training with banquets and social events, and ensured quality
customer service for group reservations.
• Co-ordinated, sent out, and analysed Event Satisfaction Surveys.
• Organised and executed all internal events.
In this role, I undertook extensive cross training in Sales, Catering, Reservations, and
Public Relations.
• Compiled and wrote magazine articles and press releases, took
responsibility for media clipping and media value calculations, and designed
advertisements and flyers.
• Spearheaded the design of the menu.
• Attended sales calls and meetings with Sales & Marketing clients.
As a Front-Office Trainee, I was responsible for the check-in desk and room allocations for a hotel with over 900 rooms.
• Prepared guest bills, managed the check-out process, and engaged with clients to gauge their experience satisfaction levels.
• Compiled and prepared reports, ran shift meetings, and encouraged a culture of collaboration to deliver a world class guest experience.
courses: Hospitality & Events Management