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samer arafat, Sales Executive/Account Manager/ Operations Coordinator

samer arafat

Sales Executive/Account Manager/ Operations Coordinator·JETEX Flight Support

United Arab Emirates

Bachelor's degree, Business Management

Work experience

Total years of experience: 14 years, 9 months

Sales Executive/Account Manager/ Operations Coordinator

May 2018 - Present

JETEX Flight Support

Dubai, United Arab Emirates

May 2018 - Present

• New business generation within a portfolio of clients.
• Client and supplier relationship management.
• Procurement and Management of Executive Jet Charter bookings from inquiry to post flight report.
• Managing operations of all department related services bookings.

Company industry:
Airlines
Job role:
Sales

Account Manager - Passenger Charters

March 2014 - April 2018

Chapman Freeborn Aviation Services FZE

Dubai, United Arab Emirates

March 2014 - April 2018

• New business generation within a portfolio of clients.
• Client and supplier relationship management.
• Management of Executive Jet Charter bookings from enquiry to post flight report.
• Confidence in approaching new client and building rapport.

Company industry:
Airlines
Job role:
Management

Charter Sales

December 2011 - August 2013

Arab Wings

Amman, Jordan

December 2011 - August 2013

- Chartering the company's fleet for transportation services and medical evacuation purposes.
-Communicating and arranging/booking flights as requested by the client and or their representative and preparing the service according to their liking.
-Making sure all matters are ready and prepared prior to the flight and updating the passenger with all matters concerning the flight and aircraft movement.
-Meeting and greeting clients before and after the flight.

Company industry:
Ground Fleet, Aviation, & Marine Refuelling
Job role:
Sales

Customer Service Agent

February 2011 - April 2011

Sitel, Johnson & Johnson's Lifescan Campaign

United Kingdom

February 2011 - April 2011

• Offering advice and support about medical products in English or Arabic for customers calling from the Middle East.
• Supporting the assistant project managers as required.

Company industry:
Medical Hospital
Job role:
Customer Service and Call Center

Business Community Support Assistant

August 2010 - February 2011

South London Business

United Kingdom

August 2010 - February 2011

• General Administrative and office work.
• Assisting in the promotion of a project or product for the delivery of a contract.
• Supporting the assistant project managers as required.
• Other duties commensurate with the role as determined by the Director.

Company industry:
Non-profit Organization
Job role:
Community Services

Education

Kingston University

September 2009

September 2009

Bachelor's degree, Business Management

United Kingdom

GPA (point): 2.2 out of 4

GPA (point): 2.2 out of 4

BA (Hons) 2.2

Skills

Customer Service
Expert
Customer Service
Expert
Word Of Mouth Marketing
Expert
Word Of Mouth Marketing
Expert
Business Development
Expert
Business Development
Expert
MS Excel
Intermediate
MS Excel
Intermediate
Customer Service
Expert
Customer Service
Expert
Events Coordination
Beginner
Events Coordination
Beginner
Sales/Business Development
Intermediate
Sales/Business Development
Intermediate
Word Of Mouth Marketing
Expert
Word Of Mouth Marketing
Expert
Business Development
Expert
Business Development
Expert

Languages

English

Expert

Arabic

Expert