Dina Abu Humos

• Daily Company Operations with GM and Deputy Manager “Reports, Official Letters, Phone calls, Appointments, Meetings, Presentations, Shipments, Reservations and Any Other Task Related to”.
• Office Management; Supervise Admins staffs & Services.
• All Related to HR Work for TRIPLE R Group
• Hiring & Recruiting
• Performance of the Employees
• Insurances
• BRANDS SHOPS “SACOOR Brothers & INGLOT”:
- Get Monthly Schedule duty of the employees
- Following Daily Attendance, Absence and Leaves
- Submit Monthly Attendance Report to Management by end of Month
- Salary Sheet including details of deduction or additional if any.
- To do Any Other Task required with related to SACOOR Brothers.
- To do Any Other Task required with related to INGLOT.
• TRIPLE R Development Track: To Streamline the Internal Process by Creating & working on:
 Purchase Procedure
 New HR System

• Lead operation procedure along with all departments from Engineering, Purchase, Finance, Logistics and Legal.
• Lead new Business Progress within Concerns departments including Branding for more improvement and achievements.
• Overseeing the development of marketing and sales towards export market.
• Manage the update of the opportunities via CRM to keep up Jobs on Track.
• Create Business Planning, Presentations and Writing reports along with Management.
• Lead sales and customers-relationship management once required.
• Guide long-term objectives to meet business needs and requirements.
• Researching organizations and individuals/ customers to find new Business Growth.
• Understand the need of the customer and maintain the relationships to be able respond effectively and meet customer satisfaction.
• Attend seminars, exhibition and events where appropriate.

· Assist General Manager in managing daily company operations to ensure positive, safe and profitable working environment.
· Implement quality and productivity objectives to achieve company goals.
· Ensure that employees follow the company standards, policies and strategies.
· Cooperate with General Manager in recruiting, training, payroll processing, performance evaluation, promotions, and releasing the employees.
· Coordinate with General Manager in planning short and long term projects, budgets, expense controls, schedules, and manpower.
· Assist GM in Forecasting Targets for the Sales Teams and distribute it products wise based on previous year achievement. Work on Current year Target Achievements by supporting the stakeholders.
· Develop and implement staffing and business plans to achieve business target.
· Evaluate key productivity indicators and implement process improvement initiatives.
· Supervise merchandise damage reduction activities, manual backorders, and merchandise orders.
· Address operational, technical and mechanical issues in a timely manner.
· Manage direct reporting to General Manager related to projects, financial, business, and administration matters.
· Develop positive working relationship with the support divisions and operations team to ensure proper operational support.
· Develop operational strategy and ensure that the operational activities meet the organizational requirements.
· Delegate daily work assignments and schedules for employees.
· Consequent the Daily, Weekly, Monthly Reports Specially all Related to Sales and Marketing.
· CRM; Responsible for Monitoring Daily/ Weekly Basis Sales Reports, notice the update and highlight critical matters Projects/General wise.
· HR: Assist in Recruitment of Required Staff & interviews somehow once required. Contribution in official communication, notification & trainings.
· Customer service: in case of any Complain/Follow up internally/ externally it will transfer to concern Department under my supervision in order to sort out and reach Customer Satisfaction.
· Meetings: Attend Internal/External Meetings with GM in order to manage and monitor the work of various departments and projects, wrap up by minutes of meeting and keep in loop to be updated from the all Concerns.
· Working on the Performance of the employees through Performance Management SAP System in coordination with HR Team and higher Management.
· Doing assessment Especially for Sales & Marketing Team to assess employee’s products knowledge and skills accordingly doing arrangement for required trainings.
· Monitoring the daily, weekly and Monthly Reports for GM and Higher Management to ensure being the team on right track.
· Develop and simplify the internal process in coordination with IT Team to streamline the internal process to be tracked, reducing the paper work and saving the Time.
· Working on statistics by making analysis and following up the critical projects, highlighting the lost jobs Reasons and competitors.

. Responsible about the Sales Track Record in Selling Technical Construction Related Products or Services.
· Manage and Expand its Range of Products and build Long relationships with the Potential lead customers.
· Develop presentations, Reports and proposals as part of sales tools to illustrate benefits from the use of professional Service.
· Provide input into product design where services must be tailored to suit client's needs.  
· Study, prepare and administrate sales offers and contracts.
· Follow up with the clients after sale to resolve problems and to provide ongoing support.
· Troubleshoot Customers problems.
· Follow up on collections.
· Stay updated with respect to product knowledge and sales technique.

• Customer Service Activities;

Responds to inquiries from existing and prospective clients and meet all customer requirements in compliance with established policies, procedures and standards. Responds to concerns and complaints from existing and prospective customers to achieve a mutually satisfactory solution which should be in consonance with prescribed internal and external rules and regulations.

• Existing Clients;

Makes follow up with existing client on their current portfolios and future requirement.

• Administration;

be the first and last point of contact to the clients, suppliers and business partners. Expected to give professional impression of the Company to all business partners and clients.
open accounts, update client data, request and verify the availability and transfer of funds between the client personnel account and Al Ramz Securities for the purpose of trading. Ensure the proper identification of the client before affecting any change in data. Observes the internal rules on customer acceptance process and ensures - as being the front-liner - that the Company will not be used as a means to effect unusual transactions.

• Retention & Satisfaction

Takes personal responsibility for identifying customers’ needs and responds by providing a high value customer experience. Aims to build and maintains long-term customer relationships by providing access to desired markets and increasing customer retention.

• Internal & External Liaison;

act as the first point of contact for customers and liaise with Brokerage department on customer needs and follow up. facilitate appropriate measures to ensure consistent, timely and accurate delivery of services to assigned clients.

• Payments & Collection;

Follow up with client on collections/ advance payments in association with Finance. request fund transfers to the back office operations on behalf of the client after proper authorization.

- Hold a position as an Accountant/ HR assistant
- Responsible for weekly accounting reports such Petty Cash report and Bank Statement
- Maintaining the safe, and responsible for paying and receiving expenses
- Accounts payable, pay vendor invoices
- Following up with clients regarding payments
Help maintain office requirements and expenses, and keeping track with all miss-ing item
- Making sure costs are entered into System before paying bills
- Updating the system whenever a payment is received
- Prepare monthly funding request form
- Assisting Manager in preparing yearly budgets for the company, and what expenses are required
- Helping public relations officer with documents required for renewing Company legal documents
- Assist PRO in sponsorship transfer process with all required applications and documents
- Preparing Letters for government and other official related matters
- Sending new applicant's forms to fill and coordinate with them regarding interviews
- Maintaing and updating Staff filed and documents
- Adding and Deleting medical insurance for employees
- Preparing warning letters, terminations letters, exit interviews
- Keeping updated records for staff
- Prepare all documents required for new hires in company, registering them in system
- Coordinate with HR department in HQ to help transition of new employee in the company
- Prepare offer letter for chosen candidates
- Help new employees adapt to company atmosphere, and providing them with help and assistance in their transition time
- Prepare labor contracts for employees
- Assist in exit interviews in cases of termination to employees, or resignation
- Close leaving employees access in the system
- Applying for visas to expats

Guiding and helping the new foreign families To find homes, Entertainment Places and schools for their kids. Also Arrange tour trip for those Families and introducing them to the Town.
.

Assistant secretary with the finance department.
Writing progress reports, follow up the status of payments and tuition expenses.

Tutored French to three secondary school students

Taught French lessons to students of all age
categories. Each class consisted between 15 and
30 students

Minister assistant: organized minister’s files and emails, and helped in report writing and social events
Travelled to Greece in 2002 for a month on a cultural trip representing the culture of Palestine

Assistant manager: entered data, wrote reports, registered patient information in the database and for follow-up