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dinesh gupta, Modern workplace technology lead

dinesh gupta

Modern workplace technology lead ·Tech Mahindra - United Arab Emirates

India

Bachelor's degree, COMPUTER ENGINEERING

Work experience

Total years of experience: 11 years, 6 months

Modern workplace technology lead

March 2025 - Present

Tech Mahindra - United Arab Emirates

Mumbai, India

March 2025 - Present

Solutions Architect | M365 Deployment Consultant | Microsoft Modern Workplace | Enterprise Mobility + Security | Messaging, Collaboration & Compliance | Migration Specialist (Quest, Bittitan, AvePoint, Systools) | Presales Expert
Company industry:
IT Services
Job role:
Information Technology

Principal Engineer L3 – Solution Architect

January 2022 - December 2024

Cloud4C Services Pvt. Ltd.

Mumbai, India

January 2022 - December 2024

• Delivered Microsoft cloud solutions (Azure, Office 365, Intune, Defender) with a focus on seamless implementation and customer satisfaction.
• Managed large-scale migrations, including Tenant-to-Tenant and G-Suite to Office 365, using tools like Quest and BitTitan.
• Led Active Directory implementations and migrations (ADDS to Azure, AD Connect) to modernize IT infrastructures.
• Administered Microsoft Intune configurations, including mobile device management, BitLocker encryption, RBAC policies, and Windows Autopilot enrollment.
• Designed tailored cloud solutions in collaboration with cross-functional teams to meet client objectives.
• Mentored technical teams, fostering a culture of continuous learning and improvement.
Company industry:
IT Services

Principal Engineer L3 – Solution Architect

January 2020 - December 2024

Cloud4C Services Pvt. Ltd

Mumbai, India

January 2020 - December 2024

• Delivered Microsoft cloud solutions (Azure, Office 365, Intune, Defender) with a focus on seamless implementation and customer satisfaction.
• Managed large-scale migrations, including Tenant-to-Tenant and G-Suite to Office 365, using tools like Quest and BitTitan.
• Led Active Directory implementations and migrations (ADDS to Azure, AD Connect) to modernize IT infrastructures.
• Administered Microsoft Intune configurations, including mobile device management, BitLocker encryption, RBAC policies, and Windows Autopilot enrollment.
• Designed tailored cloud solutions in collaboration with cross-functional teams to meet client objectives.
• Mentored technical teams, fostering a culture of continuous learning and improvement
Company industry:
IT Services
Job role:
Information Technology

solutions architect

July 2021 - April 2024

Cloud4C service private limited

Mumbai, India

I found this job using Bayt.com

July 2021 - April 2024

IT infrastructure and implementation and Operations or migration in Exchange online messaging platform, Modern workplace
Company industry:
IT Services
Job role:
Information Technology

Senior Technical Consultant - L3

January 2021 - January 2022

Embee Software Pvt. Ltd.,

Mumbai, India

January 2021 - January 2022

• Delivered comprehensive Microsoft cloud solutions, including Exchange Server, Office 365, Active Directory, MS Intune, and MDM, ensuring seamless deployment and adoption.
• Led projects involving on-premises infrastructure (Exchange Server 2010/2013/2016, Windows Server, Hyper-V, DNS, DHCP) with a focus on migrations, upgrades, and optimizations.
• Designed and implemented service levels to improve customer satisfaction and resolve process inefficiencies.
• Collaborated with clients to understand their business needs, enabling effective solution deployment and ensuring alignment with project goals.
• Partnered with pre-sales teams to develop project roadmaps, design architectures, and contribute to client proposals.
• Ensured successful project delivery by managing planning, execution, and fulfillment of contractual obligations.
• Designed logical workflows and tailored cloud solutions to meet specific customer requirements for O365 implementations.
• Mentored project teams by sharing technical expertise, supporting infrastructure development, and improving operational processes
Company industry:
IT Services

Technical Specialist L3

January 2019 - January 2020

LDS Infotech Pvt. Ltd

Mumbai, India

January 2019 - January 2020

• Delivered projects on Microsoft Cloud technologies (Office 365, Azure, AWS).
• Managed on-premises technologies, including Exchange Server, Windows Server, Hyper-V, Active Directory, DNS, and DHCP.
• Coordinated solution deployments and ensured seamless project execution.
• Provided technical input for solution design, architecture, and client proposals.
• Prepared detailed solution documents (Design Documents, Scope of Work, Architecture, Bills of Materials).
• Recommended and implemented tailored cloud solutions (Office 365, Azure).
Company industry:
IT Services

Senior IT Executive – Windows and Exchange Administrator

December 2015 - January 2018

Onwards E-Services Technologies

Mumbai, India

December 2015 - January 2018

Responsibilities:
• Administered Microsoft Exchange 2013, including installation,
configuration, and maintenance of Mailbox Servers and Database
Availability Groups (DAG).
• Managed mailbox creation, recovery, database monitoring, and health
checks.
• Performed Exchange backups, monitored disk utilization, and
ensured storage optimization in collaboration with DBAs and Ops
teams.
• Configured and monitored IMSVA (Trend Micro) servers, email
reputation services, and enterprise archival solutions (EMC
SourceOne).
• Administered Windows Server environments, Zimbra console,
Linux servers, and SQL Server monitoring.
• Conducted system performance checks using tools like MX
Toolbox, Dell Unified Communications Analytics, and IS Facilities
Monitoring.
Company industry:
IT Services

Desktop Support Engineer

January 2013 - January 2015

Wipro InfoTech Pvt. Ltd.

Mumbai, India

January 2013 - January 2015

• Administered Microsoft Exchange 2010, including mailbox creation,
group management, and distribution list configurations.
• Monitored Exchange health reports, database backups, and copy queue
lengths, ensuring system stability and performance.
• Provided remote support across India for mailbox
configuration, shared folder permissions, and troubleshooting.
• Resolved user queries related to Outlook configuration, folder
permissions, ActiveSync, and mobile device integration.
• Troubleshot software issues, performed updates, and installed
patches for proprietary and off-the-shelf applications.
• Installed and maintained Windows operating systems (Win XP, Win
7, Win Vista, Win Server 2003).
• Documented user requests, issues, and resolutions in Remedy to
maintain an organized support log.
• Delivered second-level support for escalated technical issues, including
hardware, printer, and email-related challenges.
Company industry:
IT Services

Education

BHAUSHAHEB VARTAK POLLYTCHNIC COLLEGE

December 2019

December 2019

Bachelor's degree, COMPUTER ENGINEERING

India

,

Technical Board MaharashtraST. GONSALO GARCIA COLLEGE OF ARTS & COMMERCE

January 2019

January 2019

Bachelor's degree, INFORMATION TECHNOLOGY

India

GPA (percentage): 50%

GPA (percentage): 50%

Technical Board MaharashtraST. GONSALO GARCIA COLLEGE OF ARTS & COMMERCE

January 2019

January 2019

Bachelor's degree, INFORMATION TECHNOLOGY

India

GPA (percentage): 50%

GPA (percentage): 50%

RAJIV GANDHI HIGH SCHOOL

July 2005

July 2005

High school or equivalent, SCC

India

70

University Of Mumbai

January 2005

January 2005

High school or equivalent, High School

India

GPA (percentage): 61.20%

GPA (percentage): 61.20%

Skills

Ad Exchanges
Expert
Ad Exchanges
Expert
Microsoft Windows
Expert
Microsoft Windows
Expert
Data Migration
Expert
Data Migration
Expert
SCCM
Expert
SCCM
Expert
Active Directory
Expert
Active Directory
Expert
MICROSOFT EXCHANGE
Expert
MICROSOFT EXCHANGE
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Customer Service Management
Expert
Customer Service Management
Expert
Ivanti endpoint management or Device Management
Intermediate
Ivanti endpoint management or Device Management
Intermediate
Installation
Intermediate
Installation
Intermediate
MICROSOFT MODERN WORKPLACE
Expert
MICROSOFT MODERN WORKPLACE
Expert
MICROSOFT AZURE
Intermediate
MICROSOFT AZURE
Intermediate
MICROSOFT 365
Expert
MICROSOFT 365
Expert
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
COLLABORATION
Expert
COLLABORATION
Expert
Administration
Expert
Administration
Expert
Office o365
Intermediate
Office o365
Intermediate
MICROSOFT MAIL
Expert
MICROSOFT MAIL
Expert
MICROSOFT OUTLOOK
Expert
MICROSOFT OUTLOOK
Expert
MICROSOFT WINDOWS
Expert
MICROSOFT WINDOWS
Expert
VMware
Intermediate
VMware
Intermediate
Active directory
Expert
Active directory
Expert
Team Management
Intermediate
Team Management
Intermediate
Backup
Intermediate
Backup
Intermediate
Windows Server
Expert
Windows Server
Expert
System Administration
Expert
System Administration
Expert
Project Management
Intermediate
Project Management
Intermediate
Ad Exchanges
Expert
Ad Exchanges
Expert
Data Migration
Expert
Data Migration
Expert
SCCM
Expert
SCCM
Expert

Languages

English

Expert

Hindi

Expert

Memberships

Cloud4C service

Solution Specialist

January 2021

Training and Certifications

Certifications
MS-102
Jan 2024
MS-100
Jan 2023
Microsoft certified professional
Mar 2018

Hobbies and interests

swimming