Senior Account Manager
Groupon Middle East
Total years of experience :12 years, 7 Months
- Responsible for prospecting of potential partners within the profile of Groupon services.
- Identify and negotiate services that are attractive to the end consumer.
- Manage all active partners, from negotiation to the operation of deliveries and
customer service (pre and post sale).
- Dealing with different partner types (small, medium and large) and fit each with
different strategies.
- Worked directly with Director of sales getting promotions planned in a month.
- Researched and wrote marketing, financial, and feasibility reports concerning new
business acquisitions and acquisition prospects.
- Addressed customer inquiries; interpreted and delivered information; proposed
suggestions; provided guidance; identified, investigated and negotiated conflicts.
- Generated leads like Universal Hospital, Dust Thani Hotel Abu Dhabi, Burger Bureau, Biella Restaurant, Mugg and Bean and initiated sales.
- Help the city manager with interviews & short listing of the candidates.
- Serve as a consultant to merchants as they seek to maximize the ROI of their Reserve campaigns.
- Drive merchant loyalty & retention through exceptional service levels.
- Liaise with different departments in driving cross-functional and cross-organizational changes.
- Execute post-sale merchant communications, conflict resolution, and compliance on merchant deliverable.
- Manage communication with merchants through each step of the relationship, from feature prep to day-of-feature and post-feature.
-Ensure any client issues are resolved in a timely manner.
- A strong negotiator who is able to overcome any obstacle or objection whilst always remaining attentive and aware of my client or a business’ needs.
Daily job description:
Displaying items
Serving customers
Dealing with any queries or complaints
Advising customers on their purchases
Ordering, managing and taking out stock
Helping with promotions
Managing and motivating staff
* 2005-2007 Grade 10th-12th CBSE Delhi Board from Abu Dhabi Indian School Passed grade 10th - 65% Passed grade 12th - 70% * 2008-2010 B.A Fashion Design & Technology from Manipal University,Dubai. 2008-2009 achieved a GPA of 3.76 2009-2010 achieved a GPA of 3.79 2010-2011 achieved a GPA of 3.50 Total CGPA 3.53 *Honors and awards Recieved Scholarship from Manipal University for 2 years.
